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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
Love fresh ground coffee
on October 3, 2020
Posted by: Beckie
from Hartford CT
Gender:Female
Bought to replace my Cuisinart machine that developed a leak. Makes great coffee but would like to purchase an additional 2 in 1 grinder part but they appear to be discontinued- disappointing since I just purchased this week.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, October 5, 2020
Thank you for providing your feedback regarding your Black+Decker Mill & Brew Coffee Maker. I'm glad to hear that your coffee maker is making great coffee for you. I'm showing that the 2in1 Grinder & Permanent is still available, and the part number is CM5000-03. To place an order for parts or accessories, please contact our Consumer Service Parts Center by phone at 1-800-738-0245, or you can order online at www.spectrumbrandsparts.com. If you have any further questions or concerns, please contact me at youropinionmatters@spectrumbrands.com and reference ID number 42003503 so that I may better assist you. We look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Posted by: Calharv
Verified Purchase:Yes
Love it! I like that I have the option to use ground or whole beans. It took me a few batches to figure out the right amount of beans/cup for preferred brewed strength, but since have enjoyed perfect cups. The no drip carafe is great after our last coffee maker.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Good machine, very poor filter
on June 5, 2016
Posted by: Dann
from Winnipeg, MB, Canada
Gender:Male
This is a decent machine. I have used mine daily for 5 months now with no breakdowns. The grinder works well and the features are good. The one major draw back is the re useable filter is terrible, it allows fine particles of grinds through and leaves you with a very murky cup of coffee with dark film at the bottom of your cup and caraf. Because of this I would not recommend. I am currently searching for an improved replacement filter.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 6, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the disappointment you’ve experienced with your Mill and Brew’s filter. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Disposable filters?
on March 16, 2016
Posted by: silvasmom
from Mobile, AL, United States
Gender:Female
I need paper filters….I work in an office and it is hard to get to a sink to clean the permanent filter. Do you have them?
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 30, 2016
Thank you for your business, and for your question regarding your Black+Decker CM5000B. Your Mill and Brew coffee maker is not compatible with paper filters because of the blades in the brew basket. If you have any other questions regarding your coffee maker, feel free to reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
problem with boiling the water
on November 6, 2015
Posted by: Emtee
from Cambodia
Gender:Female
i just bought it and i start to make some coffee. the first time i made the coffee, it worked perfectly fine. but for the second time, the water would be heated. i wonder why!!!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Functions well, but...
on January 15, 2016
Posted by: Simone
from Atlanta, GA, United States
Gender:Female
We received this coffee maker as a wedding gift. The product functions well: make a great cup of coffee, easy to assemble and easy to use while I'm still a walking zombie first thing in the morning. However, the writing on the buttons wiped off after the first couple of uses, which makes it VERY difficult to use. I can no longer use the programming function to set the timer to have my coffee ready in the morning when I wake up. There is only one button on the item that I can use and that's the ON/OFF button. I'm unable to set the time or the timer. As I said, the product works well, but due to the product not being made for longevity, we unfortunately cannot use the product features as we had hoped.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 18, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000GD. We are sorry to hear that your coffee maker lettering has worn off. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Disappointing
on March 9, 2016
Posted by: Full time coffee drinker
from Boston, MA, United States
Gender:Female
We purchased this coffee maker about 6 miles the ago and it just gets worse. It takes forever to brew and just lets out tons of steam. Also, it leaks water from somewhere. B&D should replace this product for each customer who purchased it. We previously owned a Mr. Coffee for several years and it was awesome - until it was its time to go. Should've replaced it with the same.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 10, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000GD. We’re sorry to learn that your coffee maker has been leaking. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Love it but it leaks!
on August 15, 2016
Posted by: tesmith0520
from Arkansas, United States
Gender:Female
I received this coffee pot for mother's day from my son. I love that I can grind and brew my coffee. The coffee taste so good! My problem began about 1-2 months after receiving it. Water was coming out from underneath the coffee pot. At first it wasn't much and thought it was just me being careless. The water has gotten worse and now requires a kitchen towel to soak up the water and keep it from going everywhere. I would buy this product again if I knew they fixed the issue. It is an every morning headache.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 16, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your coffee maker has been leaking. The satisfaction of our customers is vital to us, and I'm happy to advise that your replacement is preparing to ship via UPS. If you need further assistance with your coffee maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com