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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
2
Good machine, very poor filter
on June 5, 2016
Posted by: Dann
from Winnipeg, MB, Canada
Gender:Male
This is a decent machine. I have used mine daily for 5 months now with no breakdowns. The grinder works well and the features are good. The one major draw back is the re useable filter is terrible, it allows fine particles of grinds through and leaves you with a very murky cup of coffee with dark film at the bottom of your cup and caraf. Because of this I would not recommend. I am currently searching for an improved replacement filter.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 6, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the disappointment you’ve experienced with your Mill and Brew’s filter. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Disposable filters?
on March 16, 2016
Posted by: silvasmom
from Mobile, AL, United States
Gender:Female
I need paper filters….I work in an office and it is hard to get to a sink to clean the permanent filter. Do you have them?
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 30, 2016
Thank you for your business, and for your question regarding your Black+Decker CM5000B. Your Mill and Brew coffee maker is not compatible with paper filters because of the blades in the brew basket. If you have any other questions regarding your coffee maker, feel free to reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
problem with boiling the water
on November 6, 2015
Posted by: Emtee
from Cambodia
Gender:Female
i just bought it and i start to make some coffee. the first time i made the coffee, it worked perfectly fine. but for the second time, the water would be heated. i wonder why!!!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Functions well, but...
on January 15, 2016
Posted by: Simone
from Atlanta, GA, United States
Gender:Female
We received this coffee maker as a wedding gift. The product functions well: make a great cup of coffee, easy to assemble and easy to use while I'm still a walking zombie first thing in the morning. However, the writing on the buttons wiped off after the first couple of uses, which makes it VERY difficult to use. I can no longer use the programming function to set the timer to have my coffee ready in the morning when I wake up. There is only one button on the item that I can use and that's the ON/OFF button. I'm unable to set the time or the timer. As I said, the product works well, but due to the product not being made for longevity, we unfortunately cannot use the product features as we had hoped.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 18, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000GD. We are sorry to hear that your coffee maker lettering has worn off. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Disappointing
on March 9, 2016
Posted by: Full time coffee drinker
from Boston, MA, United States
Gender:Female
We purchased this coffee maker about 6 miles the ago and it just gets worse. It takes forever to brew and just lets out tons of steam. Also, it leaks water from somewhere. B&D should replace this product for each customer who purchased it. We previously owned a Mr. Coffee for several years and it was awesome - until it was its time to go. Should've replaced it with the same.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 10, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000GD. We’re sorry to learn that your coffee maker has been leaking. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Love it but it leaks!
on August 15, 2016
Posted by: tesmith0520
from Arkansas, United States
Gender:Female
I received this coffee pot for mother's day from my son. I love that I can grind and brew my coffee. The coffee taste so good! My problem began about 1-2 months after receiving it. Water was coming out from underneath the coffee pot. At first it wasn't much and thought it was just me being careless. The water has gotten worse and now requires a kitchen towel to soak up the water and keep it from going everywhere. I would buy this product again if I knew they fixed the issue. It is an every morning headache.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 16, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your coffee maker has been leaking. The satisfaction of our customers is vital to us, and I'm happy to advise that your replacement is preparing to ship via UPS. If you need further assistance with your coffee maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Great, until...
on August 20, 2016
Posted by: Spork
from Springfield, MO, United States
Gender:Female
I bought this coffee pot in March and it was working well until I tried to clean it. I put in the vinegar like it says to now it's making all sorts of weird noises and is not brewing at all.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 23, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear that your Mill and Brew is not brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Worked okay for a while
on August 29, 2016
Posted by: putnamrinder
from Cave Creek, AZ, United States
Gender:Male
I enjoyed this machine for the fact that it grids the beans fresh before brewing. It worked for a while with no issues. Now, when I put in 12 cups of water to brew a pot, it yields only 4. Where's the rest of the water? It ends up all over my counter during the brewing process. This happens all the time now. The product is good in theory, but I'm not sure why it gave out.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 30, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your Mill and Brew has been leaking. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com