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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
3
Love it but...
on August 30, 2016
Posted by: Pjamic
from Grass Valley, CA, United States
Gender:Female
I love my mill and brew. I love having hot coffee even 2 hours after its been made (on the rare occasion I sleep in). But this morning I noticed the bottom of my carafe is broken and leaking and I can't find a replacement that matches the product number. Can someone please advise me. Thank you
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 30, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your carafe has recently broken. The satisfaction of our customers is vital to us, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Best we've had
on September 2, 2016
Posted by: Bloom
from West Lafayette
Gender:Male
We've had our coffee maker for over a year and it's been fantastic. No waste from K-cups and better tasting coffee. However, this morning, while cleaning the coffee pot, it broke and i am having a hard time finding just the replacement pot to order. Any advice?
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
I've really enjoyed this machine!
on September 11, 2016
Posted by: 613coffee
from Ottawa, ON, Canada
Gender:Male
I've owned this machine as an alternative to expensive grinding/brewing machines. The grinding is a little loud, but it makes a great coffee.
I've just recently broke the pot though and I was wondering if there is a replacement pot?
I've just recently broke the pot though and I was wondering if there is a replacement pot?
I'd like to get back to using it!!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 12, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your carafe needs to be replaced, and I’d be happy to replace it for you at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
8 cups water only brews 4 cups coffee
on March 25, 2017
Posted by: Disastrous Coffee Maker
from East Oakland CA
Gender:Male
Water steams out! after placing the equivalent 8 scoops of coffee for 8 cups of water. What results is very strong 4 cups of coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
GREAT COFFEE MAKER
on June 29, 2017
Posted by: joaquin
from San Jose, CA, United States
Gender:Male
Ive been using it for over a year now. loved it. until the carafe or pot is now broken. Need a replacement but don't see any replacement pot available for purchase. Where can i find one? I need my coffee badly.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 30, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your coffee maker has been working out great, but I’m sorry to hear that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Awesome!!!
on September 20, 2017
Posted by: Willie
from Coquitlam, BC, Canada
Gender:Male
The coffeemaker is awesome...until the carafe breaks and I can't find a replacement one. Can you please show me where to buy it (BC, Canada).Thank you.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 22, 2017
Thank you for offering your feedback regarding your Black+Decker Mill and Brew Coffee Maker. I’m thrilled to hear that your coffee maker has served you so well, and I'm happy to advise that your replacement is preparing to ship via UPS! If you need further assistance with your coffee maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Was Great. But, You can't buy REPLACEMENT PRODUCTS
on November 16, 2018
Posted by: DeniseNeathawk
from Destin,Florida
We Loved it but, we can't find replacement parts. The filter grinder basket is such a specialty item it is a unicorn.
If you brew daily or more Don't get this one.
If you brew daily or more Don't get this one.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, November 21, 2018
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Testimonios
on March 4, 2019
Posted by: NATHANU
from colombia
Gender:Female
I did not recommend the product because they do not sell the spare parts, the jug has been broken and I can not use it anymore because it does not serve any of those that are available on the market, it is very expensive to throw it in the trash for lack of spare parts.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 6, 2019
Thank you for sharing your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your carafe needs to be replaced. There seems to be some confusion, as all of the loose parts for our coffee makers are typically available as replaceable parts, including the carafes. I’d be happy to replace your carafe, at no cost. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com