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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
2
Only lasted 1yr 1 mth!
on January 28, 2016
Posted by: Nistalgia
from Silicon Valley, CA
Gender:Female
I received this or a gift Christmas of 2015... After 6 maths it started brewing only 10 cups when we put in 12 cups of water.. You can't pull the craft to get coffee when brewing or it will spill all over the earring plate.
Currently it's now only brewing 8cups.. Where does the water go!!
2 stars for convenientsy if cleaning.. What a waste.
Currently it's now only brewing 8cups.. Where does the water go!!
2 stars for convenientsy if cleaning.. What a waste.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 1, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000B. We’re sorry to hear that your coffee maker is not brewing properly. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
SLUDGE and grounds in my cup
on February 9, 2016
Posted by: MichaelSez
from Charlotte, NC, United States
Gender:Male
I bought this a replacement for another brand of grind and brew, as I was looking for a more affordable option. Not only was there sludge in every single cup (some grounds in last cup), but it broke after one week of use. The tab on the showerhead snapped off during normal use and cleaning, so the pot will not start brewing as it always thinks the grinder lid is open. This along with the fact that the grinder is designed poorly, with too much room in it to properly grind the beans, as they are not bouncing back off of anything and being repeatedly ground in what is usually a WET grinder.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 10, 2016
Thank you for providing your feedback regarding your Black+Decker CM5000B. We’re sorry to hear that your coffee maker has stopped brewing. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Leaking!
on February 9, 2016
Posted by: Jennifer
from Oak Park, IL, United States
Gender:Female
Love that this is an all-in-one machine, but it leaks water all over counter from the back of the machine. I'm now debating whether I should attempt to crack it open to fix whatever the problem is, or just trash it. Disappointing.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 16, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000GD. We’re sorry to hear about the leaking issues you experienced. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
intermittent leaking
on February 15, 2016
Posted by: Curtis41
from Port St. Lucie, FL, United States
Gender:Male
Makes great coffee and functions like our previous Mellita. Has started leaking from the bottom during brewing. Cleaning didn't help. What to do?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 15, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000B. We’re sorry to hear that your coffee maker has been leaking. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
First few months 5 Star ... 6 months later 0 Star
on February 27, 2016
Posted by: 2cupsShy
from Peoria, IL, United States
Gender:Female
Loved it at first but has slowly begun leaking more each day, warmish clear water from somewhere behind or underneath. Sure the grinder basket takes a little time to rinse out but way less trouble than the Cuisinart mill & brew, and much like the old Melitta one I loved. Excellent coffee although I would like to choose a higher temp. Would be an excellent buy if it would only last, wish I'd kept my receipt.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 29, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000B. We’re sorry to hear that your Mill and Brew has been leaking. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Worked great for about a month
on February 28, 2016
Posted by: Jenny
from Frederick, MD, United States
Gender:Female
After a month of using I noticed it is steaming away about 2 cups of water during the brewing process. I did the vinegar cleaning and still no better.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 29, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000B. We’re sorry to hear that your coffee maker has not been brewing properly. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Water Leakage
on March 7, 2016
Posted by: Randall
from Dallas, TX, United States
Gender:Male
The machine started working great, but now leaks water and is not using much of the water I am pouring in.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 9, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000B. We’re sorry to hear that your Mill and Brew is leaking. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Flashing blue light
on March 8, 2016
Posted by: Christinacameron79
from Keithville, LA, United States
Gender:Female
We bought it about 4 months ago and up until now it has been great. This morning instead of a nice hot cup of coffee I have a blinking blue light. This needs to be fixed quickly I cannot run out a buy a new coffee maker that is the reason I bought this one.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 9, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000B. We’re sorry to hear that your Mill and Brew has stopped working properly. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com