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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
First Purchase - Excellent; Second Purchase - ??
on April 6, 2016
Posted by: Rado
from New Berlin, WI, United States
Gender:Male
We bought our first unit and loved it. We bought our second unit for our condo, and after a few days, the coffee maker would stop brewing mid-brew and the power light starts blinking. I regularly have to re-adjust the brew basket and re-close the lid, and then it brews the remainder of the pot. No matter how much attention we pay to make sure everything is done right on the front end, the problem continues (not the case with our first unit). We are open to suggestions or replacement. If we can get past this, we highly recommend.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 7, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000B. We’re happy that you’ve been pleased with your first coffee maker, but we’re sorry to hear that the second unit is not brewing properly. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Not Working at All
on April 9, 2016
Posted by: Arnic
from Richmond, BC, Canada
Got the maker around Christmas time and working perfectly fine until today. It does not do anything with just blinking blue light on the on/off button when I tried to make my coffee today. It worked for not even half a year, and it doesn't last at all.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 11, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000GD. We’re sorry to hear that your Mill and Brew has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
power button blinking
on April 9, 2016
Posted by: Kusay
from San Diego, CA, United States
Gender:Male
I bought a b&d 12 cup coffee maker and grinder almost a year ago, suddenly it stopped working and the power button keeps blinking.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 11, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000b. We’re sorry to learn about the brewing issues you’ve experienced with your Mill and Brew. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Trying to find paper filters that fit!
on April 14, 2016
Posted by: Jujubes73
from Rochester, NY, United States
Gender:Female
I just purchased this coffee maker 2 days ago. I would like to find paper filters for it. As the beans I purchase come from another country and I am awaiting for their arrival. In the mean time, I am using a very fine ground coffee. Can someone suggest filters to use with this product?
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 18, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000B. We would not recommend using any kind of paper filter inside the permanent filter of your Mill and Brew Coffee Maker. If you have any other concerns regarding your coffee maker, please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Blinking power button
on April 17, 2016
Posted by: Melissasunshine
Gender:Female
I love that this pot grinds and brews, and also love that it will have my coffee ready for me when I wake up......sometimes. Other times it starts brewing and then turns itself off and the power button blinks. This is so frustrating :(
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 22, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. We’re sorry to learn that your coffee maker has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Wow, Amazing customer service, very impressed
on April 24, 2016
Posted by: Renfrewrose
from Niagara Falls, ON, Canada
Gender:Female
We loved our coffee maker but it just stopped working, (the blinking light problem). I left a review on here and in no time was contacted and they have sent out a new coffeemaker. Thank you we were really disappointed about it stopping working but after such an awesome experience with great customer service, we would recommend buying this product/any B&D product if this is the customer service you give!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Posted by: Simple Coffee Drinker
from San Francisco, CA, United States
Gender:Male
Verified Purchase:Yes
So far no complaints on this maker. Just load it and go.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Have been very pleased with this
on May 12, 2016
Posted by: victoriabears
from Victoria, BC, Canada
Gender:Male
have had for about 5 months now and it does require good cleaning but the coffee and grind features are 1st class. I would like a spare grind and bre basket though so whilst one is in the dishwasher another can be used, may be they will not make available until the 2 years in service is up? Good sturdy machine and well worth the money so far.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com