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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
3
Good Coffee but leaks water
on June 12, 2016
Posted by: Klanger
from Indianapolis, IN, United States
[This review was collected as part of a promotion.] I have had this coffee make for about 7 months, it makes great coffee but it has been leaking some serious water lately all over the counter. I'm not sure what is causing that or if something has broke.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 14, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to learn about the leaking issue you’ve experienced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Excellent brew for 8 months till it quit
on June 22, 2016
Posted by: Kunda
from Pennsylvania, United States
Gender:Female
This coffee maker was a gift from my daughter after graduating college and getting her first full time job. I really loved that it was red and I would wake to brewing coffee in the morning. Then one morning I had a flashing light and no coffee!
I've cleaned the entire device inside and out and despite repeated attempts to coax it back to life all I get is a light flashing mockingly at me. My daughter is devastated and is now avoiding anything Black & Decker. I too am extremely disappointed. I not only do not recommend this product. I tell people to only buy if you enjoy waking up wondering if today will be the day it quits!
I've cleaned the entire device inside and out and despite repeated attempts to coax it back to life all I get is a light flashing mockingly at me. My daughter is devastated and is now avoiding anything Black & Decker. I too am extremely disappointed. I not only do not recommend this product. I tell people to only buy if you enjoy waking up wondering if today will be the day it quits!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 22, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000R. I’m sorry to hear that your Mill and Brew has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Excellent coffee maker - need new Carafe
on June 27, 2016
Posted by: rlasky
from Bristol, CT, United States
Gender:Male
Had this for almost a year, no complaints, most likely the best coffee maker we've ever had. Unfortunately i just cracked the carafe while cleaning and it seems the replacement is hard to come by online. please direct me to correct site - thanks
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 28, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear that your coffee maker’s carafe has broken. The satisfaction of our customers is vital to us, and I’d like to set up to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Difficult to replace
on July 3, 2016
Posted by: Steph
I got this as a gift, my boyfriend loves it but while cleaning the carafe somehow cracked. It is getting worse and I STILL cannot find a replacement. Seems the one on the website aren't compatible. Very upsetting.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 6, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your carafe has cracked. The satisfaction of our customers is vital to us, and I’d like to replace it at no charge. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Defective!
on July 3, 2016
Posted by: naila_doc
from Azerbaijan
Gender:Female
Everything was ok, this machine completely mt my expectations. But unfortunately it came with defect. Started puking steam, then the tubular heater burned out...Where can I find replacement parts for it?...
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 6, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your Mill and Brew has stopped working. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great - Except leaking issues
on July 5, 2016
Posted by: jmd1905
from Fort Worth, TX
Gender:Male
Like other reviewers have written, this coffee maker makes excellent tasting coffee. But....it takes a leak all over the counter top every time I make coffee. I’ve cleaned everything removable part several times but that didn’t change a thing so I just fold up several paper towels and put them underneath the whole thing before every pot :/
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 11, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear your coffee maker has started leaking. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great Coffeemaker - broken carafe :(
on July 5, 2016
Posted by: NickB
from Florida, United States
Gender:Male
My wife and I bought this coffeemaker several months ago and loved it! It grinds and brews great! BUT i was cleaning the carafe and knocked it on my granite countertop and a chunk of the glass broke off the bottom of the carafe. I have searched the internet and cannot find a replacement anywhere. Please help!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Looks great, just missing vital parts
on July 6, 2016
Posted by: Lawson
from Las Vegas, NV, United States
Gender:Male
I received the package yesterday. Opened it like I was a small child on Christmas. I made a special trip to the store to get 2 lbs of nice aroma coffee beans, drove home, ran to the kitchen, washed the carafe, cleaned out the water tankand was ready to put the beans in and my excitement dropped to disgust. After all this waiting and special trips to the store, just to find out the grinder/filter combo was missing. We are unable to return it because there are nomore in stock. Scoured the internet and I can not find a replacement! WTH? My evil Keurig is dead and now I don't have a coffee option besides the starbucks. I want to use this CM5000B. Where are these replacement filter grinder combos?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 11, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your coffee maker arrived missing the filter basket. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com