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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
3
Finding a Replacement Carafe is Proving Impossible
on July 7, 2016
Posted by: Maritimer
from Nova Scotia, Canada
I've had this coffeemaker for about a year. I need a replacement carafe but can't seem to get one anywhere. It baffles me that B&D does not provide a means to get a replacement carafe especially given the retail price of the machine. The part number as noted in the machine manual is CM5000-01. Please, I want to be able to continue to enjoy this machine and don't want to think I have wasted my money in having purchased it. Can someone please tell me where I can't get a replacement carafe?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 11, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your carafe needs to be replaced. The satisfaction of our customers is vital to us, and I’d like to provide you with a replacement carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Product
on August 3, 2016
Posted by: Eagle1013
from Maryland, United States
Gender:Male
This is a great product and produces great coffee every morning. Unfortunately about week ago it starting leaking during the brew process and I discovered the filter screen in the permanent filter basket started separating. Cannot find a replacement so its pretty much not operational anymore.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 4, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear your coffee maker has started leaking. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Replacement Carafe nowhere to be found
on August 4, 2016
Posted by: raedar
from Austin, TX, United States
Gender:Female
My mom got me this coffee maker for Christmas and I loved it! It's past tense because I just broke my carafe and am looking online and cannot find a replacement carafe anywhere. What gives? This coffee maker is pricey enough to warrant replacement parts. Not to mention, I try not to contribute to our tendencies as a disposable society. Black & Decker, what do I do? I'm rating average because it didn't even last me a year and I can't fix it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 9, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m happy that you initially loved your Mill and Brew, but I’m sorry to hear that the carafe has broken. The satisfaction of our customers is vital to us, and I’d be happy to replace it at no charge. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it! But...
on August 13, 2016
Posted by: Gigi61
from Dumfries, VA
We are on our 2nd Mill and Brew 12 cup maker. We love it, but the carafe broke this morning while cleaning it. Where to buy replacements? None we've found have fit just right, which is why we are on the 2nd maker. But replacing the entire coffee maker each time the carafe breaks is getting expensive!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Sediment Problems
on September 4, 2016
Posted by: Lew1
from Gloucester, MA, United States
Gender:Male
I bought this 7/16. I brew 8 cups using 5 measures of whole beans setting 8 cups on grind and the least strong brew setting. I then add 9 cups of water. My daily problem is excessive sediment. While the flavor is good the last 2 cups are very muddy. Can you help me?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 7, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear about the sediment making its way into your coffee. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Do not buy!
on September 26, 2016
Posted by: Aggie 76
from British Columbia, Canada
Gender:Female
My husband purchased the coffee maker as a gift one month ago. Have used it four times. The screen flickers or is solid black and will not turn on.Have spent hours setting and resetting, get it working only for it to stop after one cup.Terrible coffee maker.I am returning it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 26, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your Mill and Brew has only been working intermittently. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Good Coffeemaker
on September 26, 2016
Posted by: Vonnadee103
from Sachse, TX, United States
Gender:Female
I like being able to grind beans and brew coffee in one machine. The resulting coffee is really good. What frustrates me about this machine, however, is I can't find a replacement carafe for the one I just broke. Help!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 29, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that you’ve been so satisfied with your Mill and Brew, but I’m sorry to hear your carafe needs to be replaced. The satisfaction of our customers is vital to us, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love this machine
on October 2, 2016
Posted by: RB55
Gender:Female
We love this coffee pot
Fresh brewed coffee without spending a fortune. We have broken the carafe and can not see how to order a new one. Can you help?
Fresh brewed coffee without spending a fortune. We have broken the carafe and can not see how to order a new one. Can you help?
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com