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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
I love this coffeemaker
on October 12, 2016
Posted by: Desparate in NSB
from New Smyrna Beach, FL, United States
Gender:Female
I've had this coffee maker for a couple of years now and it is great. However, I have been searching hi & lo for a new carafe to replace the one my husband broke. I'm not having any luck. Can you please tell me where I can order a replacement? I can't find it on your website. I will probably order two just in case.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 20, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to learn that you love your coffee maker, but I’m sorry to hear your carafe has broken. The satisfaction of our customers is vital to us, and I’d like to replace your carafe at no cost to you. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love this machine
on October 13, 2016
Posted by: Gilles
from Sudbury, ON, Canada
Gender:Male
It's great to grind and brew fresh coffee in one easy step, but the craffe is broken and i cannot seem to find a replacement
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 18, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your coffee maker’s carafe has broken, but I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your Mill and Brew, ,please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Great coffee, but no longer working
on October 17, 2016
Posted by: SDHarris
from Fredericton, NB, Canada
Gender:Male
I've had this coffee maker for 3-4 months and it made by far the best brew I've tasted at home. That said, it is now spewing steam and no longer functional. It takes forever and only brews half the water, the rest is lost to steam.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 18, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear your coffee maker hasn’t been brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Good coffee but too much steam.
on October 25, 2016
Posted by: Diego
from Panama
Gender:Male
[This review was collected as part of a promotion.] It work ok, coffee is good, but is slow, and produce a lot of steam.
I need a replacement carafe and couldn't find it.
I need a replacement carafe and couldn't find it.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 25, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your coffee maker creating too much steam. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great coffee
on October 25, 2016
Posted by: Patearlley
from Swoyersville, PA, United States
Gender:Male
I have had the coffee maker about 6 months makes great coffee.only problem i have is the grinding basket fell apart..and cant get a replacement.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 26, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000B. I'm sorry to hear that your Mill and Brew's grinding basket has broken. The satisfaction of our customers is paramount to us, and I'm happy to advise your replacement is preparing to ship via UPS. If you need further assistance with your coffee maker, please reply to the email I've sent from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Smells great and makes the perfect cup of joe.
on October 28, 2016
Posted by: Momof7
from WaKeeney, KS, United States
Gender:Female
We've had this machine for over a year and it has started to leak water during the brewing cycle. It's not being overfilled and we have started to use ground coffee instead of beans to keep it as still as possible. This hasn't helped. My husband will not let me replace it with any other style, he loves it that much.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 1, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m glad that you’ve been satisfied with your Mill and Brew, but I’m sorry to hear it has started leaking. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Leaking a Little Lake every brew
on October 29, 2016
Posted by: Lisa27
from St Paul, MN, United States
Gender:Female
Love fresh ground and being able to set it the night before as my wake up call. This was an extravagant gift to myself, and was hoping it would last me a long time. I keep it very clean, and have trouble shooted all the "clogged" leak points per the manual. Doesn't matter...it's leaking a minor lake of water every brew. It doesn't matter how many cups or if I use mill grinder or not. I'm super bummed, because the pretty red matches my kitchen perfectly.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 1, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the leaking issue you’ve experienced with your Mill and Brew. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great brew
on October 30, 2016
Posted by: Betty88
from Olympia, WA, United States
Gender:Female
[This review was collected as part of a promotion.] Got this coffee maker a few months ago for my husband, and he's enjoyed it very much. He had been looking for a coffee maker with a built in grinder, and this one worked well and fit our budget. The only issue we're having is that the carafe is broken and we haven't been able to find a replacement for it. We'd love to keep using it, but now it makes a mess when we do.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 1, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that you’ve been enjoying your Mill and Brew, but I’m sorry to hear your carafe has broken. The satisfaction of our customers is vital to us, and I’d like to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com