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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
Great coffee
on November 9, 2016
Posted by: tom6071
from Pasco County, FL, United States
Gender:Male
I've owned this maker for almost 3 yes. Never had a problem. The only thing is emptying the grinds. After shaking out the filter you have to rinse it out in the sink which caused my sink to backup. I don't use the grinder often and wish there was a paper filter I could use when not using grinder. It would save time and my plumbing.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Replacement Now Stopped Working
on November 11, 2016
Posted by: Ying
from Phoenix, AZ, United States
Gender:Female
The first one leaked after a year. The replacement that B&D sent now stopped working. Flashing power button, but does nothing. Terrible product! I cannot recommend this model.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Ridiculous
on November 13, 2016
Posted by: Natalie
Gender:Female
At age 74 I thought I was purchasing my last coffeemaker,so I wanted it to be a good one. Was I ever disappointed! 6 cups of water turns into 1 1/2 cups of coffee and a soaked counter. Don't buy this!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 17, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear your Mill and Brew has been leaking. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Leaked after 2 months
on November 19, 2016
Posted by: Roger
from Hampshire, IL, United States
Gender:Male
Went from a Bunn to a Kuerig to a good old fashioned brewer with a grinder. Two months later I have a giant puddle under the machine after every pot. It's dripping from in back of the pot...half the water turns into coffee, half of it goes on my counter. Very disappointed. Based on the other comments the leaking issue is a design flaw so if you're reading this review to decide whether to buy this model...take a pass.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 22, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the leaking issue you’ve experienced with your Mill and Brew. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Replacement Carafe
on November 23, 2016
Posted by: jackie271
This coffeemaker has always worked fine. But my mother just broke the Duralife carafe (Part #CM5000-01). I can't seem to find this anywhere. Can you post a link or suggestion where I can buy or order this? Thanks in advance.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 29, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill & Brew has been working well, but I’m sorry to hear your carafe has broken. The satisfaction of our customers is vital to us, and I’d like to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Worth the price
on November 26, 2016
Posted by: Frank
from North Vancouver, BC, Canada
Gender:Male
We bought this machine about a week ago and we were pretty happy with it. Unfortunately I accidentally broke the carafe a couple of days ago and the machine kinda leaks now that I'm not using the original. Haven't been able to find an original replacement yet.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 29, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad your Mill & Brew was working well, but I’m sorry to hear the carafe needs to be replaced. The satisfaction of our customers is paramount to us, and I’d like to replace your carafe at no charge. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Good Coffee Maker but no replacement for carafe
on December 2, 2016
Posted by: Mitzi
from Texas, United States
Gender:Female
I've been very happy with this coffee maker but the carafe broke and I can't find a replacement. If I could find a replacement, I'd give this product a better rating as I like the option of using either ground or whole bean coffee. Very surprised my coffee maker is unusable because a carafe isn't available.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 5, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear you’ve been happy with your Mill and Brew, but I’m sorry to hear your carafe has broken. The satisfaction of our customers is vital to us, and I’d like to provide you with a replacement at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Carafe
on December 3, 2016
Posted by: Hjoh
from Montgomery, AL, United States
Gender:Female
I love my coffee maker. But, I have bought a Black and Decker replacement carafe and a universal. Neither fit the CM500B perfectly. How can I order an original carafe for proper function of my coffee maker?
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 6, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to learn that you love your coffee maker, but I’m sorry to hear your carafe has broken. The satisfaction of our customers is vital to us, and I’d like to provide you a replacement carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com