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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
3
Good Coffee Maker but no replacement for carafe
on December 2, 2016
Posted by: Mitzi
from Texas, United States
Gender:Female
I've been very happy with this coffee maker but the carafe broke and I can't find a replacement. If I could find a replacement, I'd give this product a better rating as I like the option of using either ground or whole bean coffee. Very surprised my coffee maker is unusable because a carafe isn't available.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 5, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear you’ve been happy with your Mill and Brew, but I’m sorry to hear your carafe has broken. The satisfaction of our customers is vital to us, and I’d like to provide you with a replacement at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Carafe
on December 3, 2016
Posted by: Hjoh
from Montgomery, AL, United States
Gender:Female
I love my coffee maker. But, I have bought a Black and Decker replacement carafe and a universal. Neither fit the CM500B perfectly. How can I order an original carafe for proper function of my coffee maker?
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 6, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to learn that you love your coffee maker, but I’m sorry to hear your carafe has broken. The satisfaction of our customers is vital to us, and I’d like to provide you a replacement carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
No replacement carafe available!!
on December 4, 2016
Posted by: TorontoBuyer
from Toronto, ON, Canada
Gender:Male
The coffee maker is functioning fine but much like the other people in this thread, I can't find a replacement carafe (CM5000-01) anywhere! Please help!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 6, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your carafe needs to be replaced, and I’d be happy to provide one for you, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love my Mill and Brew coffeemaker.
on December 4, 2016
Posted by: Java lover
from Davie, Florida, United States
Gender:Female
Purchased the Mill and Brew last fall and love it. Grinds coffee beans efficiently and quickly makes great coffee. I love the "sneak-a-cup" feature. Unfortunately, the carafe fell off the kitchen counter and shattered. I went online to find a replacement, but none was available.
Could you please tell me where in South Florida I may purchase a replacement carafe?
Could you please tell me where in South Florida I may purchase a replacement carafe?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 6, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m thrilled to hear how much you love your Mill and Brew, and I’d like to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Need New Basket
on December 8, 2016
Posted by: Me Need Coffee
from San Jose, CA, United States
Gender:Female
I bought this a couple months ago and love it, but when washing the grinding basket, I managed to separate the mesh from the plastic. Is it possible to get a replacement basket?
Love the coffee maker! No problems!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 9, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m delighted to learn that you love your coffee maker, but I’m sorry to hear your filter has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great Coffee Maker
on December 9, 2016
Posted by: Carly
from Iowa
Gender:Female
I have been using this for 2 years, and have never had a problem. Today I was cleaning the pot, barely dropped it, and it shattered. I can't seem to find a replacement anywhere online. Can anyone help?
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 12, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has been working out great, but I’m sorry to hear your carafe has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
love my mill and brew!!!!
on December 11, 2016
Posted by: Dani C
from Northern NJ
Gender:Female
I bought the mill and brew about 2 1/2 years ago...we LOVE it!!! Our carafe shattered and we cannot find a replacement online. Can you point me in the right direction to buy a replacement?
Thank You
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 12, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that you love your Mill and Brew, and I’d be happy to replace your carafe at no charge. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great features
on December 11, 2016
Posted by: Mari7
We bought this coffee pot a year and a half ago, and it has been wonderful. The ability to grind fresh beans has changed my mind about coffee pots, and the ability to program grind and brew time means that I wake up to fresh coffee each morning. Unfortunately, the carafe has cracked. Is there a way to purchase a replacement carafe?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 14, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to learn that your coffee maker has been working out so well, and I’d like to replace your carafe at no charge. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com