 |
Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
YES, I RECOMMEND THIS PRODUCT!!!
on December 16, 2016
Posted by: nina
from Laredo, TX, United States
Gender:Female
[This review was collected as part of a promotion.] I HAVE BEEN USING MY MILL AND BREW FOR A YEAR AND I REALLY LOVE IT!!! BUT I CANT FIND A REPLACEMENT CARAFE ANYWHERE!!!(CM5000-01)
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 21, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to learn that you love your coffee maker, but I’m sorry to hear your carafe has broken. The satisfaction of our customers is vital to us, and I'd be happy to replace it for you at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great All in One Coffee Maker
on December 17, 2016
Posted by: Pipers4
from Minneapolis, MN, United States
We bought Mill & Brew Coffeemaker about a year ago. We love it, but unfortunately we broke the carafe this morning (with a full pot of coffee in it!). I have looked for a replacement carafe and I am not finding this model. Will the CG3000 model work?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 19, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. Unfortunately, the GC3000B will not work with your Mill and Brew, but I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Convenient and Easy
on December 17, 2016
Posted by: Mguthrie711
from Port St Lucie, FL, United States
Gender:Female
My boyfriend was tired of making coffee in the wee hours of the morning so we purchased the Black and Decker CM5000B. It is amazing. We just set it up before bed and he has coffee ready at 6am then I have hot coffee at 7:30am when I get up. Lately the brewing stops early and the blue power light flashes until we shut it off. This interrupts the heat plate and then coffee is barely luke warm by time I get up. The manual has no troubleshooting information for flashing power light. We have unplugged and waited then plugged in again several times but still the light flashes. Moreover, I am having to warm my coffee in the microwave now.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 19, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your coffee maker has been serving you well, but I’m sorry to hear it has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Unable to program machine to start automatically.
on December 18, 2016
Posted by: Carol5
from Peterboroughy, ON,Canada
Gender:Female
I actually bought this coffee pot 2 years ago as a gift. We decided to keep machine due to the built in grinder and our grinder was getting older. We opened the box for the first time this week and proceeded to use this coffee maker. All is well except we are unable to program the to start automatically in the morning.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 19, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear you haven’t been able to program your Mill and Brew, and I’d be happy to help get it working properly for you. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Love it, but
on December 18, 2016
Posted by: DandRD
from Brooks, AB, Canada
Gender:Female
I love my mill & brew coffeemaker. But!!!!- I returned and replaced my first coffee maker because the first one leaked all over my counter. Now This current machine had been working well for several months But!!!!- Lately it does not complete it duties! Sometimes the blue light flashes and it stops perking. I adjust the lid and sometimes it will continue. Now Lately it gurgles like it's finishing, but has only put a fraction of the water through. This is so very disappointing and frustrating! Now I am debating what to do. I will has a house full of guests in a few days!!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 19, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your coffee maker has stopped brewing, but I'm happy to advise that the replacement is preparing to ship via UPS. If you need further assistance with your Mill and Brew, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
The best ever!
on December 19, 2016
Posted by: theonejuan
from Maryland, United States
Gender:Male
I bought it a year ago for its ability to mill and brew coffee just before I need it.
Everything about it works flawlessly, and it is so easy to program.
The only drawback is trying to find a cup replacement, as mine developed a crack this weekend and no store nearby sells one.
Everything about it works flawlessly, and it is so easy to program.
The only drawback is trying to find a cup replacement, as mine developed a crack this weekend and no store nearby sells one.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 21, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m thrilled to hear that you love your coffee maker, but I’m sorry to hear the carafe has broken. The satisfaction of our customers is vital to us, and I’d be happy to replace it for you at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great features, but leaks water and now won't work
on December 21, 2016
Posted by: LBA520
from Tucson, AZ, United States
Gender:Female
I bought our mill and brew coffeemaker about a year ago, and about a month after we bought it water would leak out of the bottom every time we brewed coffee. The coffee still tasted great but it made a mess every time we wanted coffee. I love the ability to set a time for the coffee to brew in the morning and how easy it was to clean the basket. Now our coffee maker won't grind or brew, the light on the brew button just blinks. There is no information in the user manual on what to do if the brew button blinks. Not sure if I would buy another one but it served it's purpose for the year we had it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 21, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the issues you’ve experienced with your Mill and Brew. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Worked well until...
on December 21, 2016
Posted by: Drewj
from Aurora, CO, United States
Gender:Male
The carafe broke... do they sell a replacement? The one I got doesn't fit
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 23, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your carafe has broken, and I’d like to replace it for you at no charge. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com