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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
Love it but
on December 22, 2016
Posted by: Cdducky
from California
Gender:Female
Bought this a couple of months ago and love it. The only problem is he carafe is glass. It broke and now I have to replace. i wish it came other a thermal carafe option not glass. other rgan this is been great. Grind and makes coffee smells great in morning.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 23, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m glad to hear you love your Mill and Brew, but I'm sorry to hear your carafe has broken. The satisfaction of our customers is vital to us, and I’d like to replace your carafe at no charge. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Don't know yet.
on December 26, 2016
Posted by: Diana53
from New Jersey
Gender:Female
Got this for Christmas and I broke the carafe while unpacking it. Can't seem to find a replacement on line. Help please.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 28, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your carafe broke out of the box, but I’m happy to advise that your replacement is preparing to ship via UPS. If you need further assistance with your Mill and Brew, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Dangerous
on December 26, 2016
Posted by: Catt
from Squamish, BC, Canada
Gender:Female
I bought this as a Christmas present for my boyfriend and I this year. Went to set it up Christmas eve so that he would wake up to the smell of fresh coffee in the morning! When I plugged it in and ground my coffee beans in it, I set the timer and went to walk away....as I was walking away, I could smell burning plastic!!! I turned around to see smoke billowing out of the machine. I'm so glad I was right there to unplug it instead of going straight into the basement like I had planned. This thing almost caught my house on fire!!!
Maybe I got the lemon of that batch, but still a very awful experience with this product!
Maybe I got the lemon of that batch, but still a very awful experience with this product!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great Coffee Maker!
on December 29, 2016
Posted by: Katharina
from Calgary, AB, Canada
Gender:Female
I bought my first one almost a year ago, it started leaking after some months of regular use. I took it back to the store I had bought it, just a few weeks ago. They exchanged it for a new one and it works great! We like it very much, but sadly this morning my son had and accident with it and the glass carafe (Part # CM5000-01) slid out of the base and broke into pieces, so sad... I seem not to be able to fine this part anywhere, can you please help me find it. Thank you!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 3, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your carafe has broken. I’d be happy to replace it for you at no charge. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it
on December 30, 2016
Posted by: Mnadeau
from Montreal, QC, Canada
Gender:Female
I love this coffee maker and the fact that it grinds fresh every time! Unfortunately our carafe has broken and I cannot find a replacement. We tried with a universal carafe but that didn't work. Is there a thermal carafe available for this coffee maker ? If not, I'd really like to find just the regular carafe so I can continue to enjoy my more than necessary morning brew :)
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 3, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your carafe has broken. I’d be happy to replace it for you at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Best ever but need replacement grinder blade.
on December 31, 2016
Posted by: DRommel
from Arcata CA
Gender:Male
I love our machine. We have had it a year now with not a single problem. So easy to clean and reload. Quiet. But now we have broken the grinder blade and can't find a replacement. If there are no replacement parts I will likely buy another one but that would be a shame as the rest is in excellent condition after a 1000 of pots of coffee literally.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 3, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your grinding basket has broken, but I’m happy to advise it is a replaceable part. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Love it but now I'm carafe-less
on January 2, 2017
Posted by: Chesh267
from Connecticut
Gender:Male
This is an awesome coffee maker, but we needed a replacement carafe and what I thought was a replacement when I bought it caused it to leak everywhere. Is there nowhere to get a replacement? It would be a bummer to have to buy an entirely new coffee maker for this reason.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 4, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear your carafe has broken, and I’d like to replace it for you, at no charge. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
sudden issue...
on January 6, 2017
Posted by: Glenn
from Mississauga, ON, Canada
Gender:Male
I purchased this unit in Sept 2016 and been working fine except for some fine grinds getting through in the perked coffee. Today (JAN 6/2017) I go to grind and perk and the blue light comes on and I set to # of cups but when I push the blue button, nothing happens. I even set the auto programmer and still no grinding...any ideas what suddenly happened?
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your coffee maker started out working well, but I’m sorry to hear it has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com