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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
2
Love it but now I'm carafe-less
on January 2, 2017
Posted by: Chesh267
from Connecticut
Gender:Male
This is an awesome coffee maker, but we needed a replacement carafe and what I thought was a replacement when I bought it caused it to leak everywhere. Is there nowhere to get a replacement? It would be a bummer to have to buy an entirely new coffee maker for this reason.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 4, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear your carafe has broken, and I’d like to replace it for you, at no charge. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
sudden issue...
on January 6, 2017
Posted by: Glenn
from Mississauga, ON, Canada
Gender:Male
I purchased this unit in Sept 2016 and been working fine except for some fine grinds getting through in the perked coffee. Today (JAN 6/2017) I go to grind and perk and the blue light comes on and I set to # of cups but when I push the blue button, nothing happens. I even set the auto programmer and still no grinding...any ideas what suddenly happened?
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your coffee maker started out working well, but I’m sorry to hear it has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Unable to find a proper replacement carafe!
on January 6, 2017
Posted by: Wilson
from Wahiawa, HI, United States
Gender:Male
This is a pretty decent coffee machine, with the attached grinder, and timer features that allow you to wake up to a perfect cup in the morning.
However, the locking mechanism on top is very touchy, and if not locked down JUST SO, you will wake up to a blinking blue light instead of hot coffee.
Also just had the handle on our Carafe break at the top, and there doesn't seem to be a proper replacement available anywhere, including this website.
However, the locking mechanism on top is very touchy, and if not locked down JUST SO, you will wake up to a blinking blue light instead of hot coffee.
Also just had the handle on our Carafe break at the top, and there doesn't seem to be a proper replacement available anywhere, including this website.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your carafe has broken, and I’d be happy to replace it for you at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
(almost) perfect
on January 15, 2017
Posted by: Genesis713
I bought the Mill & Brew coffee maker about a year ago, and have been very pleased with its performance. Grinds great, coffee is delicious, all features still function. The only problem is that the 2-in-1 grinder and permanent filter basket has a double layer of mesh at the bottom, and once coffee grounds get between them, it's impossible to clean. It seems like this would have been a manufacturing defect, but I have yet to locate a recall. I also can not find the replacement (part # CM5000-03).
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
It makes very good coffee BUT -
on January 20, 2017
Posted by: Circuit7
from Zion, IL
Gender:Male
I received this machine as a gift and greatly enjoyed the coffee for several months, but now it leaks water from somewhere inside, dripping across the hot plate and out the back - around 8 ounces per pot. From other comments I see this is an ongoing problem and can't recommend it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 23, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000RD. I’m sorry to hear about the leaking issue you’ve experienced with your Mill and Brew. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
I love it!
on February 9, 2017
Posted by: Claurdz
from San Antonio, TX, United States
Gender:Female
I've now had this coffeemaker for almost two years. It still works great! Although recently I broke my carafe, and have not had any luck replacing it. The universal models don't fit properly. Need help finding a replacement.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 13, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you loved your coffee maker at first, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great Machine
on February 9, 2017
Posted by: Caroline
from BC, Canada
Gender:Female
I love the coffee maker, we have been using it every day for the past 12 months with no problems... until the carafe broke. The only replacement carafe I can see on the website does not look like it would be the correct fit. I cant find one anywhere else either. Very upsetting, we do not want to have to buy a whole new machine when it seems like it should be an easy fix.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 13, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has served you well, but I’m sorry to hear the carafe has broken. I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Leaks
on February 9, 2017
Posted by: Rulla
I initially loved it, then a few months into using it it broke. Now we have to throw it out. It's very frustrating that I have to spend more money on another coffee maker.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com