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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
Great until??
on February 19, 2017
Posted by: KennyR
from Niagara Falls NY
Gender:Male
Had this unit for some time now maybe 1 1/2 years Wife always makes the coffee today I did and heard hissing, (coffee getting on the burner) I discovered the water spicket doesn't line up with the hole on top of the carafe, causing the coffee to hit the lid and not go in the carafe. This could cause a shock if it were to get into the burner wiring.Great coffee maker except for this one issue
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Too difficult to find parts
on February 27, 2017
Posted by: Jillbean
from Buffalo, NY, United States
Gender:Female
I bought this a year ago, have used it everyday and love it. Much better than other grind and brews I've owned in the past. Only problem was this morning my carafe broke. I've looked everywhere to find a new one, this was the only website I found that sells them and of course they're out of stock! I hope I can find one soon or I'll have to go with a new brand.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 28, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m glad to hear that you loved your coffee maker at first, but I’m sorry to hear your carafe has broken. I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Leaks
on March 1, 2017
Posted by: Andrew88
from Prince Albert, SK, Canada
Gender:Male
I bought this 6 months ago and loved it until last week when it started to leak about 2 cups of hot water onto the heating element..not sure where the problem is but there is some noticeable wear on the bottom of the basket around the mill attaches.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 2, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear that you loved your coffee maker at first, but I’m sorry to learn it has begun to leak. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Coffee
on March 1, 2017
Posted by: Jwalk
from Los Alamitos, CA, United States
Gender:Female
I bought this coffeemaker a few months ago for our office. Everyone loves it. But then the carafe broke and I am having a terrible time finding a replacement.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Wont work
on March 7, 2017
Posted by: Mason1776
from Eagle, ID, United States
Gender:Male
I bought this and the second I turned it on, I was met with a blinking light. When I pressed it twice it does nothing, it only turns the machine off. All the parts are closed and in place, however it will not stop blinking
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 8, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your Mill and Brew wasn’t working out of the box. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Replacement parts are impossible!
on March 10, 2017
Posted by: KLberger
from Santa Fe, NM, United States
Gender:Female
I really like the coffee maker but trying to get a new grinder / basket has been impossible! I can't find them on-line using the model number or the part number. Called the number in the the Use & Care manual but that gives you a web site that doesn't exist! The grinder is part of the basket so, though it still works, if has build-up from daily use. For the difficulty of replacing, finding parts alone, I don't recommend it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 14, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your brew basket needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Been Great for a year, blinking power light?
on March 11, 2017
Posted by: Marcus
from Minneapolis, MN, United States
Gender:Male
This has been a great machine for the past year, no issues, very convenient with great coffee coming out of it. But just this morning, the power light has been flashing, not brewing. There's nothing in the manual or online about what the issue is or how to solve it. Can someone recommend a resolution?
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 14, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad your coffee maker had been working out great, but I’m sorry to hear it has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Good coffee but too many problems
on March 13, 2017
Posted by: christinap
from Palo Alto, CA, United States
Gender:Female
I've had my coffee maker for a year and a half. It makes much better coffee than another brand I tried. But my carafe broke and I couldn't find a replacement, so I've cobbled together another one. Now this morning I woke up to a machine that won't turn on and a blinking blue power light. And the manual has no troubleshooting tip for this problem. Very frustrating.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 14, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your Mill and Brew is not brewing properly. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com