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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
Been Great for a year, blinking power light?
on March 11, 2017
Posted by: Marcus
from Minneapolis, MN, United States
Gender:Male
This has been a great machine for the past year, no issues, very convenient with great coffee coming out of it. But just this morning, the power light has been flashing, not brewing. There's nothing in the manual or online about what the issue is or how to solve it. Can someone recommend a resolution?
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 14, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad your coffee maker had been working out great, but I’m sorry to hear it has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Good coffee but too many problems
on March 13, 2017
Posted by: christinap
from Palo Alto, CA, United States
Gender:Female
I've had my coffee maker for a year and a half. It makes much better coffee than another brand I tried. But my carafe broke and I couldn't find a replacement, so I've cobbled together another one. Now this morning I woke up to a machine that won't turn on and a blinking blue power light. And the manual has no troubleshooting tip for this problem. Very frustrating.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 14, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your Mill and Brew is not brewing properly. The satisfaction of our customers is paramount to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Carafe
on March 24, 2017
Posted by: Larry59
from St. Petersburg, FL, United States
Gender:Male
I strictly use black and decker coffee makers and this one makes the best coffee ever. The problem is that my carafe broke and I cannot find one on your website or any other place. Your help with this matter would be greatly appreciated. Others have posted this problem so you may want to post how to get this pot for the cm5000b.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 24, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your carafe has broken, and I’d be happy to replace it for you at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great Coffee for a while - then starts the leaking
on March 28, 2017
Posted by: JasonVHanker
from San Diego, CA
Gender:Male
Coffee make laster 2 years - maybe that is all they are supposed to last? Started leaking all over our counters. Not sure if I will buy B&D again
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 30, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the leaking issue you’ve experienced with your Mill and Brew. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great coffee maker!!
on March 29, 2017
Posted by: Shavelli
from Texas, United States
Gender:Female
I love it, until I broke the carafe and now I can't find a replacement. Please help!!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 30, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your carafe has broken, and I would be happy to replace it for you, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Amazing coffee but...
on March 30, 2017
Posted by: DebN
from Nashville, TN, United States
Gender:Female
I am really picky about my coffee and when I found this coffee maker, it was exactly what I hoped it would be. A terrific tasting cup of coffee, brewed strong and bold. No pods for me! Now, I need another carafe - mine just broke and I need a replacement fast! Why would it not be available in stores? Why would it be back ordered for 3-4 weeks from B&D directly? When you are a serious coffee drinker (I am) 3-4 weeks is an eternity. I am sure I am asking a question that has a legit reason behind it, but why can't the B&D makers have different features and all the B&D carafes be the same? One size fits all?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 31, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear that you love your coffee maker, but I’m sorry to hear your carafe has broken. The satisfaction of our customers is vital to us, and I'm happy to advise your replacement is preparing to ship via UPS. If you need any further assistance with your Mill and Brew, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Really good coffee, but leaks
on April 1, 2017
Posted by: Thom L
from Nampa, ID
Gender:Male
I bought my B&D coffee maker 10/2016. I wanted fresh ground coffee and until about 2 weeks ago that is what I got. Then the puddles stated happening under the machine. Oh well, back to square one and looking for another mill coffee maker.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 3, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear that your Mill and Brew has started to leak. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Need a thermal carafe option
on April 2, 2017
Posted by: Kell
I had a thermal b&d for many years and loved it. Switched to cuisinart grind and brew thermal and I've had 2 break on me in 2 years. Would gladly buy this if there was a thermal carafe option!!!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com