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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
1
Another Flashing Blue Light and No Coffee
on September 3, 2015
Posted by: MikeS
from Texas
Gender:Male
Been using it weekly for the past few months (not daily), but tried it again and all it does is flash. Apparently this is a real issue based on what I see here. I would highly recommend that you DONT buy this product.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Leaks water
on November 4, 2015
Posted by: CopperDesigno
The first one leaked water after about a month, the replacement one that took a month to come in, leaked water after a few months. It made a great cup of coffee, but not at the expense of having to load up 10 cups of water to get 8 cups of coffee. Or mop water up every morning.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
steamer
on December 27, 2015
Posted by: denny53
from Windsor, NY, United States
Gender:Male
i bought this about 2 months ago and it makes as much steam as coffee.i have cleaned it but continues to steam up the entire kitchen
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 28, 2015
Thank you for providing your feedback regarding your Black + Decker CM5000B. We are sorry about the steaming issues you've experienced. We appreciate your time, and giving us the opportunity to address your concerns. If you need any further assistance, please reply to the email we've sent you from youropinionmatters@spectrumbrands.com so we can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Product is fataly flawed.
on January 4, 2016
Posted by: Tony
from Buffalo, NY, United States
Gender:Male
[This review was collected as part of a promotion.] Brand new out of the box, I set it up to make 12 cups of coffee with intention of hitting start in the morning and having coffee ready after my shower. After my shower I found 8 cups of water leaked onto my kitchen counter and floor with 4 cups left in the reservoir.
Still wanting coffee, we filled reservoir and quickly hit start. Was rewarded with about 11 cups of coffee and a cup of leakage.
To further investigate, I put the plug in the kitchen sink, filled the reservoir with 12 cups of water and placed the unit into the sink.
Returning home a few hours later the unit was sitting in 8 cups of water with 4 cups remaining in the reservoir.
Still wanting coffee, we filled reservoir and quickly hit start. Was rewarded with about 11 cups of coffee and a cup of leakage.
To further investigate, I put the plug in the kitchen sink, filled the reservoir with 12 cups of water and placed the unit into the sink.
Returning home a few hours later the unit was sitting in 8 cups of water with 4 cups remaining in the reservoir.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 5, 2016
Thank you for providing your feedback regarding your Black+Decker CM5000B. We are sorry to hear about the leaking issues you’ve experienced with your coffee maker. The satisfaction of our customers is very important to us. Please respond to the email we've sent to you from youropinionmatters@spectrumbrands.com so that we may better serve you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Leaks all over
on January 6, 2016
Posted by: Smit2u
from Las Vegas, NV, United States
Gender:Male
I bought this in October 2015 and it worked good until a few weeks ago. It leaks from 2-6 cups from a hole above the carafe. There are two larger holes and a small hole. It leaks from the smaller hole.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 7, 2016
Thank you for providing your feedback regarding your Black+Decker CM5000B. We are sorry to hear about the leaking issues you’ve experienced. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Leaking
on January 9, 2016
Posted by: mgm79
from Fond du Lac, WI, United States
I bought this 6 months ago, and it worked for a while. Last month, it started leaking coffee during the brewing all over the counter. The issue is the gasket for the grinder blades is failing and water/coffee grounds leak out the bottom. It is disappointing that this didn't last half a year.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 12, 2016
Thank you for providing your feedback regarding your Black+Decker CM5000GD. We are sorry to hear that your coffee maker has been leaking. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
The flashing blue light of doom
on February 18, 2016
Posted by: gillian
from London, ON, Canada
Gender:Female
I've had mine for six months and this morning have nothing but a flashing blue light. No way to make it brew. Have the manual, no info under troubleshooting, looked online, others have had the same issue. Black and Decker...please contact me!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 18, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000B. We’re sorry to learn that your coffee maker has stopped brewing. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Leaks water everywher
on March 1, 2016
Posted by: bojangles
from Waterloo, ON, Canada
Gender:Male
I got this machine for Christmas. It worked great for the first few weeks, but now every time it brews a third of the water ends up leaking all over the counter. I'm very disappointed to see this happen, but it appears it is a common problem according to other reviews.
I would not recommend this machine.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 2, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000B. We’re sorry to hear about the leaking issues you experienced. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com