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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
great coffee pot until leak
on April 8, 2017
Posted by: pete c
from California, United States
Gender:Male
been using this pot for a couple years. This actually is second one, First one had a problem and the company sent a new one right away. The problem is it started leaking a couple cups of water after brewing.( Steam leaking through broken gasket). I took out the screws , under the cover above the mill basket and there was a broken silicone gasket allowing the steam and water to escape. ( Need to get new ones)
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 11, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000RD. I’m glad that you've been satisfied with your Mill and Brew, but I'm sorry to hear the replacement has started to leak. The satisfaction of our customers is vital to us, and I'm happy to advise a replacement is preparing to ship via UPS. If you need further assistance with your coffee maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
no manual with coffee maker
on April 13, 2017
Posted by: doeadkins
from Virginia, United States
Gender:Female
Bought this three days ago. Still cannot get it to come on. Why is there no access to missing manual. Very disappointed and will have to go out and buy another brand that will work!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 13, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear that your coffee maker is not getting power out of the box. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Bittersweet
on April 18, 2017
Posted by: Huw Davies
from Sparwood, BC, Canada
Gender:Male
I bought roughly a couple months ago.... Absolutely loved the fresh ground coffee.... But it now flashes and does not work.
I see in the reviews this has happened before... It's a shame as I loved this product while it lasted.
I see in the reviews this has happened before... It's a shame as I loved this product while it lasted.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, April 21, 2017
Thank you for offering your feedback regarding your Black+Decker coffee maker. I’m sorry to hear that your coffee maker is not functioning properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Grinder is usesless
on May 3, 2017
Posted by: K123
from Texas, United States
Gender:Female
I've had it for over a year now. It was a Christmas present or I would have replaced it. The manual says you must coarse grind to not get grounds in your coffee. But the built in grinder leaves grounds in my coffee even if I have 12 cups worth of beans and only grind enough for 4! The carafe also spills when poured unless you hold the lid up with your thumb. With 12 cups in it that gets hard for me to do. Trying to reset the mandatory cleaning cycle is also a royal pain.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 3, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about your frustrations with the grounds in your coffee and that the carafe has been dribbling. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great coffeemaker but has started leaking
on May 12, 2017
Posted by: Upamanyu
from Nashville, TN, United States
Gender:Male
I've used the coffeemaker almost every day over the last 2 years and loved it! However in the last couple of months (right after the end of the warranty period) the coffeemaker started leaking profusely!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 15, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000BD. I’m glad that your coffee maker was working great to begin with, but I'm sorry to hear that it has started to leak. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Carafe cracked
on May 16, 2017
Posted by: Sherry1256
from Cincinnati, OH, United States
Gender:Female
I bought this today and the carafe is cracked.
Glass is very thin
Need a replacement
Glass is very thin
Need a replacement
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 22, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your carafe was damaged in the box. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Very handy to have all in one!
on May 23, 2017
Posted by: Bojohn
from Seattle, WA, United States
Gender:Male
We've owned this for over 4 years and really like it. Only issue is some very fine grit in the last cup, but not a deal breaker by any stretch. I used to sell coffee in Seattle, so I'm fairly picky, and for the cost and ease of this, it's worth it.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
No replacement carafes? Do you not have kids???
on June 17, 2017
Posted by: Steve J
from Kansas, United States
Gender:Male
I've had one of these a while...how can you sell a coffee maker and not sell a replacement carafe? Looking for the carafe, all I have seen is carafes for other pots and reviews complaining about the inability to find replacement carafes...
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 19, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your carafe needs to be replaced, but I’m happy to advise that it is a replaceable part. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com