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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
LOVE IT!
on June 18, 2017
Posted by: Peggyvesper
from Utopia, TX, United States
Gender:Female
We bought if over a year ago and i find it much easier to clean the the culinary grind and brews we have owned over the last 5 years. My only problem is i broke the carafe this morning and i am having problems finding a replacement.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
can not find a replacement carafe
on June 19, 2017
Posted by: Jimmy56
from Alberta
Gender:Male
very happy with this coffee maker, its the best one i have had so far, problem is, i broke the carafe and can't find a replacement in Canada. where to look now?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 21, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Flexible coffeemaker
on June 21, 2017
Posted by: NicaRS
from Central, TX, United States
Gender:Male
I bought this a year and a half ago and enjoy the flexibility to use whole beans or ground beans to make my morning coffee. Unfortunately the coffee pot was broken, and I don't see anywhere to find a replacement. Has anyone found a source for a replacement pot for this coffeemaker?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 23, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m glad to hear your coffee maker was working well initially, but I’m sorry to learn that your carafe has broken. The satisfaction of our customers is vital to us, and I’d like to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Perfect coffee pot......no replacement parts avail
on June 24, 2017
Posted by: Amyc
from Tucson, AZ, United States
Gender:Female
I got this as a Christmas gift and it has been the best coffee maker I've ever owned. I love it so much I bought a second for my parents. Tonight the glass carafe broke and I cannot find a replacement ANYWHERE for it. I am going to be really upset if I have to buy a new machine instead of replacing the carafe. If I could replace the carafe, this would be a 5 star review. Until I can replace this part, I cannot recommend to a friend.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 26, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear your coffee maker was working perfectly at first, but I’m sorry to hear that your carafe has broken. You’ll be happy to learn that the carafe is a replaceable part, and I’d like to replace yours at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Grinder stopped working, water wont heat up
on June 25, 2017
Posted by: aconcialdi
from Chicago, IL, United States
Gender:Male
Had this machine for almost 2 years. Was always a little wonky. But this morning all I get is the flashing blue light. Beans won't grind. It doesn't work as normal coffee maker either now. Turning the grinder off still does not work. I took all the pieces out, cleaned them, shook the whole thing upside down, put it back together, still nothing. Unplugged it for a half hour, still nothing. Do I just throw this thing away? I need help. Please email me.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 26, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your coffee maker has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Love the coffee- sad about the lifespan
on June 29, 2017
Posted by: SarahC
from Saskatchewan, Canada
Gender:Female
I got this all in one machine about six months ago. It's great for the built in grinder feature, is easy to clean and makes a great cup of coffee no regardless of the size of the batch. Three days ago, I groggily went to make my morning coffee, did everything normal, and it wouldn't grind or brew (the light would flash and then just turn off after pressing start). I tried everything from adding more beans, taking all the parts apart, and unplugging. Finally it magically worked after about 10 minutes of fidgeting. This yesterday morning the same thing happened and absolutely nothing will work to get it to start (I left it unplugged all night and again this morning, nothing). I'm disappointed by the fact that my rather new high end coffee maker is now entirely useless.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 30, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your coffee maker, but I’m sorry to learn that it has stopped brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Loved it, but cannot find a replacement carafe:-(
on June 29, 2017
Posted by: TedT
from San Diego, CA, United States
We've really enjoyed using this coffeemaker, but unfortunately cannot find a replacement carafe anywhere. We're on the hunt for a new coffee maker I suppose...
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 30, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your coffee maker, but I’m sorry to learn that your carafe has broken. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love the smell of fresh ground coffee!
on June 30, 2017
Posted by: TanyaA
from San Jose, CA, United States
Gender:Female
I absolutely love this coffee pot! I sold my keruig back in 2014 and bought this one! I've never had any issues with it until recently. The filter has buildup on it even though we wash it after every use and clean the machine itself pretty regularly. I've been trying to find a replacement filter but can't seem to find where I can purchase one.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 30, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to hear that your filter needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com