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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
3
Machine is great, replacement parts not so much
on July 3, 2017
Posted by: Dmacker
from Washington State
Gender:Female
We have had our coffee maker for 4 months or so and we love it but . . The carafe broke and now I can't find a replacement. Looks like its going in the trash. So frustrating.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 5, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to hear that your carafe needs to be replaced. The carafe is a replaceable part, and I’d be happy to replace yours at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great coffeemaker - but no replacement parts
on July 4, 2017
Posted by: Marty81
from Montreal, QC, Canada
Gender:Male
We got this coffeemaker as a wedding gift six months ago and it works like a charm. Easy to use and clean. But like many reviewers here, we are questioning the carafe quality. It does not seems durable. We got it out of the dishwasher and it was cracked. We tried to find a replacement one, but they are no where to find.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 5, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear your coffee maker was working great initially, but I’m sorry to hear that your carafe needs to be replaced. The carafe is a replaceable part, and I’d be happy to replace yours at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Disappointed in no replacement carafe
on July 5, 2017
Posted by: rpbradley
We have loved our Mill & Brew, but now I have a crack in my carafe and there's no replacement carafe available (we have a CM5000). Can't understand why a replacement carafe wouldn't be available as broken carafes are quite common. Seeing a lot of other folks in the same boat as us. Guess I'm going to have to buy an entirely new coffeemaker, which is ridiculous.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 7, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your carafe has broken, but I’m happy to advise that it is available as a replaceable part. The satisfaction of our customers is vital to us, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Bit of filter broke when washing - no more coffee
on July 6, 2017
Posted by: Merlene
from l8h2r1
Gender:Female
I've had this for about 6 months and overall it's been an ok coffee maker. It does tend to let some grinds and grit into the coffee but that usually settles to the bottom and I've lived with it. This morning however, when I was washing the filter basket the small bit that projects out from the side (at the top) broke right off. Now the coffee maker won't work. I guess the bit that broke is needed to push something so the water comes out? Very frustrated. I need my morning coffee fix :(
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 7, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your brew basket has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love it
on July 8, 2017
Posted by: Sarahalex
from West Palm Beach, FL, United States
Gender:Female
I have had this coffee maker for over a year. I use to grind in a separate machine. This is so much better. And my coffee is awesome! I get lots of complements. (Good machine + filtered water + freshly ground good beans = great coffee) one problem. Carafe broke yesterday. How do I get a replacement?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 11, 2017
Thank you for offering your feedback regarding your Black+Decker Mill and Brew Coffee Maker. I’m glad that your coffee maker has served you well, but I’m sorry to hear that the carafe has broken. The satisfaction of our customers is vital to us, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Two years, still great
on July 10, 2017
Posted by: Dionne
Gender:Female
I got this over two years ago to replace my dying cuisanart grind and brew system. I've been happy with it, no problems. Great coffee!
The tab on my grind basket snapped off today. Hopefully a replacemt won't be difficult to obtain.
The tab on my grind basket snapped off today. Hopefully a replacemt won't be difficult to obtain.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 11, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that your Mill and Brew has been working great, but I’m sorry to hear that a part has been damaged. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
so many features
on July 11, 2017
Posted by: basman
from Amman, Amman Governorate, Jordan
Gender:Male
red cm5000rd
we bought for the great feature but in our case it did not work
we bought for the great feature but in our case it did not work
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
GReat coffee maker but...
on July 18, 2017
Posted by: KatCove
from Las Vegas, NV, United States
Gender:Female
We bought this Black+Decker CM5000B Mill and Brew Coffeemaker for our office and have used it daily for the past 10 months-loved it...that is until the carafe cracked. Now we can't find a replacement for it anywhere. Why have a replacement for all but this model? This would be a 5 star if a replacement was easily found. Very frustrating and expensive. We now have to buy another maker-bummer!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 19, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to learn that you love your Mill and Brew, but I’m sorry to hear that the carafe needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com