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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
so many features
on July 11, 2017
Posted by: basman
from Amman, Amman Governorate, Jordan
Gender:Male
red cm5000rd
we bought for the great feature but in our case it did not work
we bought for the great feature but in our case it did not work
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
GReat coffee maker but...
on July 18, 2017
Posted by: KatCove
from Las Vegas, NV, United States
Gender:Female
We bought this Black+Decker CM5000B Mill and Brew Coffeemaker for our office and have used it daily for the past 10 months-loved it...that is until the carafe cracked. Now we can't find a replacement for it anywhere. Why have a replacement for all but this model? This would be a 5 star if a replacement was easily found. Very frustrating and expensive. We now have to buy another maker-bummer!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 19, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to learn that you love your Mill and Brew, but I’m sorry to hear that the carafe needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great coffee maker
on July 20, 2017
Posted by: Odie67
from Edmonton, AB, Canada
Gender:Male
We've had this machine for a number of years and love the fresh brewed coffee it makes. I broke the carafe and can't seem to find a replacement in Canada. Can you point me in the right direction?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 21, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m glad that your coffee maker was working great initially, but I’m sorry to hear that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
THE BEST!
on July 20, 2017
Posted by: JSant
from Rochester, NY, United States
Gender:Male
This is absolutely the best of the grind and brew coffeemakers on the market! I've tried several other brands and the Black and Decker is easy to use and easy to clean. Great coffee. Unfortunately my carafe broke today and I'm hoping to find out how to get a replacement carafe, HELP!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 24, 2017
Thank you for sharing your feedback regarding your Black+Decker CM5000GD. We're thrilled to hear how satisfied you've been with your Mill and Brew, but we're sorry to hear your carafe needs to be replaced. I'm happy to advise your replacement is preparing to ship. If you need any further assistance with your coffee maker, feel free to reply to the email I've sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
love it
on July 28, 2017
Posted by: Courtney
from Philadelphia, PA, United States
Gender:Female
Glad to find a white coffee maker to match my appliances that also has the fresh grind feature. The only thing I don't like is that the filter is not very easy to clean. I also broke the carafe after many uses and cannot find a replacement in white.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 31, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000WD. I’m glad to hear that you love your coffee maker, but I’m sorry to learn that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Quit working
on July 31, 2017
Posted by: Nick04
Gender:Female
Brewer basically quit brewing and it's only been 6 months. Lots of steam and gurgling sounds took almost 45 mins to brew a pot and over 2 cups didn't even end up in pot. And since day one if I don't put a filter in the reusable filter basket I end up with some oily substance in the pot and it doesn't matter what brand of coffee I use. I've tried cleaning it and it doesn't help definatly not worth the money spent.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 1, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your Mill and Brew has stopped brewing correctly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love it!!!
on August 7, 2017
Posted by: letarmen05
from Clint, TX, United States
Gender:Female
I have had mine for almost two years and I love, love, love it. We have had to replace the carafe with a one-size-fits all B&D carafe because I broke the original one. I did some research but wasn't able to find it. This morning, the coffee maker wasn't working. It wouldn't grind the light for the button to start grinding is blinking. It never did that before. I did some research and it said the coffee maker needs to be cleaned. I will follow directions in the manual to clean and see if that helps. I will post update.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 8, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that you love your Mill and Brew, but I’m sorry to learn it has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
How do I replace cracked carafe?
on August 11, 2017
Posted by: Shines
Gender:Female
The co. I am directed to by Black and Decker for replacement carafe is out of stock. I love my coffee maker and would like to be able to use it; I have not had it very long. Thank you for any help in this situation Black and Decker.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 16, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your carafe needs to be replaced, but I'm happy to advise that the replacement is preparing to ship via UPS. If you need any further assistance with your Mill and Brew, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com