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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
Great coffee!
on August 28, 2017
Posted by: Rina
Gender:Female
I have had my coffee maker for about 6 months. I do notice that it steams about 1 cup out during a typical brew but if I adjust how much water I originally put in it compensates just fine. I am having a problem findings a replacement for my carafe and the one sold on the website isn't compatible. Has anyone found a place to order it from? Thanks!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
loving it
on September 1, 2017
Posted by: Tiffany
from Owingsmills Md
Gender:Female
I love my mill and brew but I have broken the carafe and can not locate a replacement when you go online it hard to determine the right one I brought a universal one but it doesn't fit if anyone knows where I can get a new one from please advise as I am back to buying cups of coffee :(
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 5, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that you love your coffee maker, but I’m sorry to hear that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love it!
on September 2, 2017
Posted by: Lori V
from Courtenay, bc Canada
Gender:Female
I've used my Mill and Brew for a year and a half and love it! The machine is easy to use, every cup tastes freshly brewed and I like the idea of buying the beans so the coffee stays fresher longer. I've recommended it to friends and two friends have also purchased this machine. I broke the carafe last night and can't find a replacement. Any idea as to where I can find one?
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 5, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your coffee maker has been serving you so well, but I’m sorry to hear that the carafe has broken. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Works well...until the carafe breaks ☹️
on September 9, 2017
Posted by: MJStan
from Pittsburgh, PA, United States
Gender:Female
The coffeemaker works well...until the carafe breaks and you cannot find a replacement. I have searched everywhere. Can you please let consumers know where to get one (in white)? Thanks
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 12, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000WD. I’m sorry to hear that your coffee maker’s carafe needs to be replaced, and I’d be happy to replace it for you at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love it but the carafe broke!
on September 16, 2017
Posted by: JordantBraz
from Edmonton, AB, Canada
Gender:Male
Love our machine, but the carafe broke and we can't seem to find a replacement anywhere! Is there somewhere we can order a new replacement in black? Don't want to have to get a whole new machine.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love that it brews and that it grinds, too!
on September 17, 2017
Posted by: kafelter10
from Austin, TX, United States
Gender:Male
I was given the CM5000GD coffee pot as an Xmas gift almost two years ago now. It gets A LOT of use and it's held up nicely, until just now when the carafe cracked. I, too, have been scouring the internet for a replacement carafe and cannot find one anywhere! I wish Black & Decker would provide the information on the replacement model and a place where we can easily purchase one! Reading the reviews on here, I know I'm not alone... any chance y'all could help me out?!
-kf
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 20, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m delighted to hear that you love your coffee maker, but I’m sorry to learn that your carafe has cracked. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great coffee maker, but can't find new pot
on September 17, 2017
Posted by: TonyB
from Detroit, MI, United States
Gender:Male
I bought this coffee maker about 3 months ago but unfortunately the glass pot cracked. I have tried looking in stores and online but cannot find a replacement anywhere online or in store. Please help me so I can continue to use this coffee maker in the future.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 20, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your carafe has cracked, but I'm happy to advise that the replacement is preparing to ship via UPS. If you need further assistance with your Mill and Brew , please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Leaks
on September 18, 2017
Posted by: Brittb
Ours is leaking like crazy. Half the water we put in leaks onto the counter instead of going into the pot.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 21, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your Mill and Brew has started leaking. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com