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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
Great coffee maker, but can't find new pot
on September 17, 2017
Posted by: TonyB
from Detroit, MI, United States
Gender:Male
I bought this coffee maker about 3 months ago but unfortunately the glass pot cracked. I have tried looking in stores and online but cannot find a replacement anywhere online or in store. Please help me so I can continue to use this coffee maker in the future.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 20, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your carafe has cracked, but I'm happy to advise that the replacement is preparing to ship via UPS. If you need further assistance with your Mill and Brew , please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Leaks
on September 18, 2017
Posted by: Brittb
Ours is leaking like crazy. Half the water we put in leaks onto the counter instead of going into the pot.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 21, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your Mill and Brew has started leaking. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Best coffee ever
on September 21, 2017
Posted by: jmer
from Castle Rock, WA, United States
Gender:Female
I bought this coffee pot and a while back and unfortunately the pot broke and I cannot find a replacement. Help I really love the coffee maker and I really would love to keep using the same one. Where do I get a replacement pot?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 22, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that you love your Mill and Brew, but I’m sorry to hear that the carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Perfect grind and perfect cup of coffee
on September 22, 2017
Posted by: LROD
from San Antonio, TX, United States
Gender:Female
I actually got the red version because I like red appliances BUT my red carafe has broken and I cannot find replacement online or in stores. I like my coffee very much from this maker. Please let me know where I can buy a red carafe.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 25, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000RD. I’m thrilled to hear that your coffee maker was performing perfectly, but I’m sorry to hear that the carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Best coffee maker but now it stands unused
on September 27, 2017
Posted by: Justyna
from Bloomfield, NJ, United States
Gender:Female
Just today I broke my carafe to my favorite morning smell. Waking up to a fresh grinded cup of coffee made my morning perfect by the CM5000B. I would highly recommend this for coffee lovers! The down side is the lack of a replacement carafe. I have been unable to find one. If there are ways to obtain one please let me know.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 29, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that your Mill and Brew has been serving you so well, and I’m happy to advise that the carafe is available as a replaceable part. I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Excellent, but..
on September 29, 2017
Posted by: Blaisgm
from Québec City, QC, Canada
Gender:Male
Hi,
We like this coffeemaker! It offers everything that we need! But, as everyone, our carafe is cracked and we cannot find it anywhere.. Thanks!
We like this coffeemaker! It offers everything that we need! But, as everyone, our carafe is cracked and we cannot find it anywhere.. Thanks!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 2, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your coffee maker has been working out so well, but I’m sorry to hear that the carafe has broken. I'd be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
need new pot/carafe
on October 13, 2017
Posted by: Firebeauty
from Monroe NC
Gender:Female
We love this coffee maker, but our handle is separating from the pot. So we taped it back on with Gorilla tape. Where can we purchase another pot?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 16, 2017
Thank you for offering your feedback regarding your Black+Decker Mill and Brew Coffee Maker. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to hear that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great coffeee maker but arafe broke - please help!
on October 14, 2017
Posted by: Red Hook resident
from Brooklyn, NY, United States
Gender:Male
Love this CM5000B coffee maker and friends from Sweden want one after visiting and they love coffee. Want to purchase a replacement carafe - just broke - please help - desperate for my morning coffee!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 16, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000G. I’m glad that you love your Mill and Brew, but I’m sorry to hear that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com