 |
Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
Good coffee maker
on October 20, 2017
Posted by: Giggler43
Gender:Female
My husband drinks coffee daily, and he loves this coffee maker as he can grind the beans fresh and make a pot in one machine! The only issue is that ours no longer grinds, and the re-usable filter with the grinder part on the bottom has rusted. Where can I find a replacement part for this?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 20, 2017
Thank you for offering your feedback regarding your Black+Decker Mill and Brew Coffee Maker. I’m glad that your coffee maker has served you so well, but I’m sorry to hear that your grinding basket needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it
on October 25, 2017
Posted by: Jade9922
from Houston, TX, United States
Gender:Female
Awesome product. Until my carafe broke and I’m having trouble finding a replacement
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 26, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Broken Carafe
on October 31, 2017
Posted by: ksingle
from Tallahassee, FL, United States
Gender:Male
Like so many others I too LOVE my coffee maker, but recently broke the carafe and I am having trouble finding a replacement compatible with the CM5000B.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 2, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to learn that you love your Mill and Brew, but I’m sorry to hear that your carafe has broken. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Was great unless my carafe broke
on November 6, 2017
Posted by: Jordan
from Colorado, United States
Gender:Female
This coffee maker was our lifeline until we broke the carafe. I can't find another one anywhere. :(
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 8, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has been serving you so well, but I’m sorry to hear that the carafe has broken. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Carafe broke :(
on November 9, 2017
Posted by: Crista
from Chicago, IL, United States
Gender:Female
This is an amazing coffee maker but the carafe shattered. We weren't even using the coffee maker and all of the sudden it just shattered. The weirdest thing ever. Can i get a replacement carafe?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 10, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000WD. I’m sorry to hear that your carafe has broken. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love it!.. until my carafe broke
on November 9, 2017
Posted by: Aldo
from Mexico
Gender:Male
It is great to have the grinder attached to the maker, so we can always have fresh coffee.
Sadly, our Carafe just broke, and we have not been able to find a replacement anywhere! Could anyone tell me where can I find a replacement? We're desperate.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 10, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m delighted to learn that you love your Mill and Brew, but I'm sorry to hear that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
love my coffeemaker but my caraffe glass pot broke
on November 11, 2017
Posted by: ChristineMortimer
from Vernon, British Columbia
Gender:Female
love my coffee maker from Black and Decker but where do I get another caraffe as mine has broken
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 13, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to hear that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great for fresh coffee daily
on November 11, 2017
Posted by: Kevin820
from Oakland, CA, United States
Gender:Male
Love the product. However, the gasket on the basket cover/water supply spigot has been lost. How can I get a new gasket?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 13, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear your coffee maker was working great initially, but I’m sorry to learn that a gasket is missing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com