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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
Broken Carafe
on October 31, 2017
Posted by: ksingle
from Tallahassee, FL, United States
Gender:Male
Like so many others I too LOVE my coffee maker, but recently broke the carafe and I am having trouble finding a replacement compatible with the CM5000B.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 2, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to learn that you love your Mill and Brew, but I’m sorry to hear that your carafe has broken. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Was great unless my carafe broke
on November 6, 2017
Posted by: Jordan
from Colorado, United States
Gender:Female
This coffee maker was our lifeline until we broke the carafe. I can't find another one anywhere. :(
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 8, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has been serving you so well, but I’m sorry to hear that the carafe has broken. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Carafe broke :(
on November 9, 2017
Posted by: Crista
from Chicago, IL, United States
Gender:Female
This is an amazing coffee maker but the carafe shattered. We weren't even using the coffee maker and all of the sudden it just shattered. The weirdest thing ever. Can i get a replacement carafe?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 10, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000WD. I’m sorry to hear that your carafe has broken. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love it!.. until my carafe broke
on November 9, 2017
Posted by: Aldo
from Mexico
Gender:Male
It is great to have the grinder attached to the maker, so we can always have fresh coffee.
Sadly, our Carafe just broke, and we have not been able to find a replacement anywhere! Could anyone tell me where can I find a replacement? We're desperate.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 10, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m delighted to learn that you love your Mill and Brew, but I'm sorry to hear that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
love my coffeemaker but my caraffe glass pot broke
on November 11, 2017
Posted by: ChristineMortimer
from Vernon, British Columbia
Gender:Female
love my coffee maker from Black and Decker but where do I get another caraffe as mine has broken
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 13, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to hear that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great for fresh coffee daily
on November 11, 2017
Posted by: Kevin820
from Oakland, CA, United States
Gender:Male
Love the product. However, the gasket on the basket cover/water supply spigot has been lost. How can I get a new gasket?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 13, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear your coffee maker was working great initially, but I’m sorry to learn that a gasket is missing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great features!
on November 12, 2017
Posted by: Kristina
I love my coffee maker, especially the programmable setting. However, the glass pot broke the other day and I can’t seem to find a replacement to fit the model.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, November 17, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD Mill & Brew Coffee Maker. I am glad to hear that you love the features of your coffee maker, but I’m sorry to hear that your carafe has broken. I'd be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Worked great until It didn’t
on November 15, 2017
Posted by: Jjsocswim
from Houston, TX, United States
Gender:Male
Been happily using this for a year or so; suddenly it will no longer respond and the light just blinks. All attempts to fix have failed thus far. Please help!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, November 20, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad your coffee maker started out working great, but I’m sorry to hear that it has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com