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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
Black+Decker CM5000GD
on November 15, 2017
Posted by: CourtneyH
from Maple Ridge, BC, Canada
Gender:Female
Love my Black and Decker 12 cup Mill & Brew Coffeemaker.
Makes the best coffee, but my carafe has broken, and cannot find a replacement for it. Can you please direct me to where I can get one??
Makes the best coffee, but my carafe has broken, and cannot find a replacement for it. Can you please direct me to where I can get one??
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 17, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that you love your coffee maker! I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love It
on November 17, 2017
Posted by: Amy C
from South Carolina, United States
Gender:Female
I love this coffeemaker! You can pour a cup of coffee while it's still brewing. Unfortunately, I have been looking all over the internet for a replacement carafe and can't seem to find one! Could you please recommend where I could find one?
Thanks!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, November 21, 2017
Hi Amy M, thank you for providing your feedback regarding your Black+Decker Mill & Brew Coffee Maker. We're sorry to hear that your carafe broke. We would be happy to replace it for your at no charge. Please reply to the email we've sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love my coffee pot!!!
on November 20, 2017
Posted by: Divine
from Houston, TX, United States
Gender:Female
I love my coffee maker!!! It does everything with precision, including the sneak a cup feature. However, it saddens me today that my pot dropped. I’d hate to buy another one... I’m wondering if there is a way to purchase just the pot?
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great! But replacement carafe?
on November 23, 2017
Posted by: Christy157
from NJ, United States
Gender:Female
I got this for my bridal shower and it's still working great 2 years later! But I can't figure out where to get a replacement carafe. Where can I find one?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 27, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m delighted to hear that your Mill and Brew has been serving you so well, but I’m sorry to learn that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Broken Carafe
on November 23, 2017
Posted by: Judge
from Baltimore, MD, United States
Gender:Male
I bought this coffee maker earlier this year to replace my 12 year old Mill & Brew as I like the functionality. Unfortunately, the carafe is thin and did not survive my dishwasher. I can't seem to find a replacement part which makes the entire machine unusable. So sad.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, November 28, 2017
Hi Judge
Thank you for offering your feedback regarding your Black+Decker CM5000GD. Thank you for your providing your feedback regards your Black+Decker Mill & Brew Coffee Maker. We’re sorry to hear that your carafe broke. We would be happy to replace it for you at no charge. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Thank you for offering your feedback regarding your Black+Decker CM5000GD. Thank you for your providing your feedback regards your Black+Decker Mill & Brew Coffee Maker. We’re sorry to hear that your carafe broke. We would be happy to replace it for you at no charge. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Replacement Carafe
on December 3, 2017
Posted by: Lizmn
from Oakville, ON, Canada
Gender:Female
I am from Canada and I received this as a birthday present in April, love the grind and brew concept, but I broke my carafe and I too can not find a replacement, are you able to advise of stores in Canada that have replacements? Thank you so much
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 4, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your coffee maker has been working out well, but I’m sorry to hear that your carafe needs to be replaced. I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great maker
on December 4, 2017
Posted by: Shyster
[This review was collected as part of a promotion.] My husband loves this coffee maker but the pot broke. HE has tried buying 3 different ones both nothing fit correctly. Can I get info on where to buy a replacement pease. Thank you.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 6, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Worjs great, fresh coffee
on December 5, 2017
Posted by: Decaffinator
from Nova Scotia, Canada
My roomates bought this and the coffee is amazing. Having the beans grind in the morning leade to a very fresh cup.
I broke the pot yesterday when it lightly jnocked against the side of the sink the wring way. The low rating us due to my inability to find ANY replacement pot. The 'universal' pots that I am finding do not fit.
Great machine, fragile and hard to replace pot
I would not reccomend only due to the lack of avaliable replacements.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 7, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear that your coffee maker has been performing so well, but I’m sorry to learn that your carafe needs to be replaced. The carafe is available as a replaceable part, and you'll be happy to know that your courtesy replacement is preparing to ship. If you need any further assistance with your Mill and Brew, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com