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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
Great maker
on December 4, 2017
Posted by: Shyster
[This review was collected as part of a promotion.] My husband loves this coffee maker but the pot broke. HE has tried buying 3 different ones both nothing fit correctly. Can I get info on where to buy a replacement pease. Thank you.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 6, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Worjs great, fresh coffee
on December 5, 2017
Posted by: Decaffinator
from Nova Scotia, Canada
My roomates bought this and the coffee is amazing. Having the beans grind in the morning leade to a very fresh cup.
I broke the pot yesterday when it lightly jnocked against the side of the sink the wring way. The low rating us due to my inability to find ANY replacement pot. The 'universal' pots that I am finding do not fit.
Great machine, fragile and hard to replace pot
I would not reccomend only due to the lack of avaliable replacements.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 7, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear that your coffee maker has been performing so well, but I’m sorry to learn that your carafe needs to be replaced. The carafe is available as a replaceable part, and you'll be happy to know that your courtesy replacement is preparing to ship. If you need any further assistance with your Mill and Brew, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Best coffee maker I've ever owned
on December 6, 2017
Posted by: MadisonB
from Avon, IN, United States
I absolutely love this coffee maker especially since it'll automatically make the freshest coffee ever every morning.
However I can no longer enjoy mine. I need a new filter/grinder. Is there a way to replace that instead of the entire unit? My very helpful kids accidentally threw mine out
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 7, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m thrilled to hear that your Mill and Brew has been serving you so well, but I'm sorry to learn that the grinding basket needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great cup of joe
on December 6, 2017
Posted by: Coffee Joe
from New Brunswick, Canada
Gender:Male
Bought the grind n brew three months ago and love it! However, the carafe broke and I can't find a replacement. Please help!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 7, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been serving you so well, but I’m sorry to learn that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Receieved the Machine, broken carafe
on December 8, 2017
Posted by: Hbarrett
from Canada
Gender:Female
Got this beautiful coffee machine, cleaned it then started to make a pot of coffee when the carafe was broken. Unable to enjoy the machine. And seem to be unable to find the replacement....Can anyone help me find a replacement carafe?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 12, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that the carafe for your Mill and Brew needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great Machine, Tough Replacements
on December 9, 2017
Posted by: Shabillski
from Milwaukee, WI, United States
Gender:Male
Have had this for over a year now and absolutely love it! Unfortunately, cracked my carafe and am unable to find a replacement. Strange situation to be in, but worth every penny until you need mechanical or replacement support!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 12, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has performed so well, but I’m sorry to hear that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love this product
on December 10, 2017
Posted by: slgreen
from Maryland
Gender:Female
I bought one of these after using the exact one at my son's house. I love the fresh ground coffee but my carafe is broken and I can't find a new one. Can someone help? Does anyone know where a carafe can be purchased?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 13, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that you love your Mill and Brew, but I’m sorry to hear that your carafe has broken. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great but Carafe broke and I can't find a new one!
on December 10, 2017
Posted by: FaithUnwavering
from Thornville, OH, United States
Carafe broke a month or so ago and I had to twist a huge twist tie around it to hold it together. Have not been able to find another one. Does Black and Decker sell the replacements? Other than that, we love it!! Best coffee ever!!!!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 12, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe has broken. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com