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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
great for whole bean newbies
on December 17, 2017
Posted by: Amanda Whyatt
from Grand Rapids, MI, United States
Gender:Female
We got this over a year ago and never had an issue. We had just started delving into buying whole bean coffee but didn't want to put too much work into it. This was a great compromise. I love the adjustable grinder built right in, as well as the timer you can set the night before. Pretty easy to clean, no need to buy filters either.
Only complaint is that I cannot find a replacement carafe. It held up for over a year then the glass cracked and broke (no big deal, it gets beat up). Replacements are usually easy to find, but I am convinced this one does not exist. Such a shame that your most expensive/ longest-lasting coffee maker doesnt even have a replacement to purchase! Any tips where I can find one for this specific model???
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 19, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m thrilled to hear how satisfied you’ve been with your Mill and Brew’s results, but I’m sorry to hear that your carafe needs to be replaced. The carafe is available as a replaceable part and I’d be happy to replace yours, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Fresh coffee each time I brew..
on December 19, 2017
Posted by: Judith
from Chicago area
Gender:Female
I've had my mill & brew coffee maker for a couple of years. The last pot I brewed started to overflow before the pot was only half full. The rest of the coffee went all over the counter. I think maybe it needs a good cleaning but I can't find anything in the instruction book on how to do it. I think there must have been another booklet but I can find it. Some where I found how to turn the heater under the coffee pot off but I can't find it.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Best way to start my day!
on December 21, 2017
Posted by: Maureen
from Buffalo, NY, United States
I bought this coffee maker two years ago and it is literally what gets me up in the morning! There's nothing better than the aroma of freshly ground coffee brewing (other than the first sip!) However, my carafe broke this morning and I am having trouble finding the correct replacement. Please point me in the right direction...I'm in desperate need for my fresh coffee fix! Thank you!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 21, 2017
Thank you for offering your feedback regarding your Black+Decker CM50000GD. I’m delighted to hear that your Mill and Brew has been serving you so well, but I’m sorry to learn that your carafe has broken. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Fantastic and Simple
on December 22, 2017
Posted by: glhuni
from Peoria, IL, United States
Gender:Male
I purchased my CM5000 around August 2016 (about 16 months ago), and we love it. We use it almost every day. It’s extremely convenient and the coffee is great! It’s great that so many pieces are removable so you can properly clean the entire unit. Occasionally, a few beans won’t grind (not sure why), but the vast majority do, so there’s no noticeable impact on the coffee. That plus the carafe, which broke this morning, are the reason for the 4 instead of five stars. We’ve looked everywhere for a replacement carafe, but nothing lists this model. It will be a very sad day in our household if we have to replace this entire machine because of the carafe.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 27, 2017
Thank you for offering your feedback regarding your Black+Decker Mill and Brew Coffee Maker. I’m glad to hear that you love your coffee maker, but I’m sorry to learn that the carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Filer has holes
on December 24, 2017
Posted by: HeatherB
from Wisconsin Rapids, WI, United States
Gender:Female
The filter has holes that are burned through after a lot of use. Coffee now has grounds it it regularly. Is there a replacement filter/grinder available?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 27, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your Mill and Brew’s permanent filter needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Replacement Carafe?
on December 25, 2017
Posted by: Albesure
Gender:Male
I received this as a Christmas present and the carafe was cracked. I am unable to find a replacement carafe. Anybideas
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 27, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your carafe arrived damaged. The carafe is available as a replaceable part, and I'd be happy to replace yours, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great machine until carafe breaks!
on December 27, 2017
Posted by: LisaH
from Port Richey FL
Gender:Female
I just bought this machine about 6 months ago and we loved it! Grinder and all. Works great and easy to use. Go to fill up the carafe last night and the bottom broke out! sliced my fingers and all :( sad how I cannot find a replacement carafe though. The machine was pricey enough and now we have to throw it away? Please help me find a new carafe!!!!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
I love it...but...
on December 27, 2017
Posted by: Crystale
from Atlanta, GA, United States
Gender:Female
I this coffee maker. I've had it for more than a year but today my carafe broke!! I cannot find a replacement anywhere. Help!! I need my coffee.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 28, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has served you well, but I'm sorry to hear that the carafe has broken. You'll be happy to know that your replacement is preparing to ship! If you need any further assistance with your Mill and Brew, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com