 |
Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
Best Ever Mill and Brew bar none!
on March 6, 2016
Posted by: tiltsatwindmillz
Gender:Male
I have been buying mill and brew coffee makers for a long time. Salton, Melita, Better Homes and Gardens. Black and Decker has perfected the system.
I have no idea what some of these criticisms are about. Ours is the best. In fact, because it was so good, I bought two! Need one for a backup.
The only thing I wish is that I could find parts if I needed them.
I have no idea what some of these criticisms are about. Ours is the best. In fact, because it was so good, I bought two! Need one for a backup.
The only thing I wish is that I could find parts if I needed them.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Leaks from the bottom
on December 22, 2016
Posted by: bobcon
from Cary, NC, United States
Gender:Male
Bought this product about a year ago and we really enjoy the coffee it makes, however, recently it has started to leak from the bottom and I can't figure out why.
Can you help?
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 23, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear you've been pleased with your Mill and Brew, but I’m sorry to hear that it has started leaking. The satisfaction of our customers is vital to us, and I'm happy to advise your replacement is preparing to ship via UPS. If you need further assistance with your Mill and Brew, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Great coffee but leaks to the point I can't use it
on February 4, 2017
Posted by: nickystiks
from Winnipeg, MB, Canada
Gender:Male
Bought this machine a year ago and enjoyed the great tasting coffees, but now it leaks a fair amount of water onto the outside of the carafe, and dripping onto the hot plate and out the back. It appears this is a common problem with this coffeemaker. I can't recommend it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 6, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear your coffee maker has started leaking. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Broken carafe
on November 5, 2017
Posted by: sniffany
from Lake Ozark, MO, United States
Gender:Female
I too broke my carafe. I ordered another whole machine. Would it be possible to send me another carafe please? That was the only reason I bought a new one. Sure would be nice to have the old one running again as I have 2 kitchens. Thank you
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 6, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear that carafe needs to be replaced, but I’d be happy to replace it for you, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Broken Carafe, can't find a replacement
on December 7, 2017
Posted by: cdhartman
from Florida, United States
Gender:Female
We just opened our coffee maker a month ago. We used it a couple times before the carafe broke when washing. The glass is super thin and we can't find a replacement anywhere that will work! So sad! I love the coffee grind feature but unusable without carafe.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 12, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your coffee maker was working well initially, but I’m sorry to hear that your carafe needs to be replaced. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Grinds in my coffee
on March 21, 2018
Posted by: Jane1
from Ontario, Canada
Gender:Female
Am having a problem with grinds in the coffee this is a new machine bought at Christmas . Any suggestions
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 26, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker’s results. This could be something that I can address for you under the two year warranty, and I’d be happy to work with you on a solution. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
broken
on April 15, 2018
Posted by: Rich1
from Lexington, KY, USA
Gender:Male
A small peace of plastic came off the basket. Does not mill or brew. It Is a waste of money. What a disappointment...
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 18, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
LOVE this coffee maker but Carafe broke :(
on May 25, 2018
Posted by: Maryam
from Davis, CA, USA
Gender:Female
I love this coffee maker, with a strong and nice coffee smell, fresh from coffee bean every AM. My 3 Y/O daughter just broke the pot this morning and I could not find a replacement to order. Anyway I can get a replacement?Thanks much!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 30, 2018
Thank you for sharing your feedback regarding your Black+Decker CM5000B, and for taking the time to work with me on a solution! I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your coffee maker, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com