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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
Great machine until carafe breaks!
on December 27, 2017
Posted by: LisaH
from Port Richey FL
Gender:Female
I just bought this machine about 6 months ago and we loved it! Grinder and all. Works great and easy to use. Go to fill up the carafe last night and the bottom broke out! sliced my fingers and all :( sad how I cannot find a replacement carafe though. The machine was pricey enough and now we have to throw it away? Please help me find a new carafe!!!!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
I love it...but...
on December 27, 2017
Posted by: Crystale
from Atlanta, GA, United States
Gender:Female
I this coffee maker. I've had it for more than a year but today my carafe broke!! I cannot find a replacement anywhere. Help!! I need my coffee.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 28, 2017
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has served you well, but I'm sorry to hear that the carafe has broken. You'll be happy to know that your replacement is preparing to ship! If you need any further assistance with your Mill and Brew, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
We love our Mill and Brew
on December 28, 2017
Posted by: Simon Quinto
from Port Coquitlam, BC, Canada
Gender:Male
I’ve been using a separate mill to grind our coffee the night before but since we purchased a mill and brew, it’s been awesome to have our coffee ground moments before it’s brewed! Definitely taste the freshness.
But unfortunately our carafe has shattered and now I’m looking to get a replacement. Could you please help us find a replacement?
But unfortunately our carafe has shattered and now I’m looking to get a replacement. Could you please help us find a replacement?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 2, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000BCKT. I’m glad to hear your coffee maker has served you so well, but I’m sorry to learn that your carafe has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Can't find replacement filter
on December 29, 2017
Posted by: Derf
from KY, United States
Gender:Male
We got this about two years ago. We have been really happy with it thus far. Recently we got a small tare in the filter. We tried looking everywhere but can't seem to be able to find d a replacement filter.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 2, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your coffee maker has performed so well, but I’m sorry to learn that your filter needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Carafe breaks easily
on December 29, 2017
Posted by: Amy C
Gender:Female
As stated per my previous review, I love this coffee maker. It’s the carafe that is the problem. I recently received a replacement carafe but believe it was damaged upon arrival. It has already cracked again. After no obvious damage. I was wondering if another one could be sent.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Non-universal carafe
on December 30, 2017
Posted by: Emily2
from Nebraska
Gender:Female
We enjoy using this coffeemaker to brew our coffee and having the option to grind our own beans. However my 2 year old dropped the carafe in the sink and it shattered. We cannot find a replacement and have tried purchasing two universal coffee carafes, but the lid on both does not align properly. Disappointed due to the high price of this machine.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 4, 2018
Thank you for sharing your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has served you so well, but I’m sorry to learn that your carafe needs to be replaced. The carafe is available as a replaceable part, and I’d be happy to work with you on replacing it. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Replacement Carafe!!
on December 30, 2017
Posted by: Danielthecoffeeguzzler
from Oshawa, ON, Canada
Gender:Male
I bought this machine a few months go and absolutely love it. Unfortunately the carafe has broken, and I cannot find a replacement. Where can I find one! Thank you!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 4, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that you love your Mill and Brew, but I’m sorry to hear that the carafe has broken. I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Mill basket
on January 3, 2018
Posted by: SDB1
from Hunt, TX, United States
Gender:Male
[This review was collected as part of a promotion.] I bought this coffee maker several years ago. It is a mill and brew model # cm5000b type 1 and I really like it ,but the mill basket is wearing out. I would like an replacement one but can not find a part # for it or a supplier.
Could you let me know if this part is available if so where?
Thanks
S.D.Bourg
Could you let me know if this part is available if so where?
Thanks
S.D.Bourg
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 9, 2018
Thank you for sharing your feedback regarding your Black+Decker Mill and Brew Coffee Maker. I’m thrilled to hear that your Mill and Brew has served you well, but I’m sorry to learn that the grinding basket needs to be replaced. The basket part number is CM5000-03, and I’d be happy to work with you on replacing yours. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com