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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
Replacement Carafe
on January 4, 2018
Posted by: Jules63
from Woodstock, ON, Canada
Gender:Female
Love this machine! Ours is used every day at least once, sometimes twice. Unfortunately, it is really slow now no even with repeated use vinegar to descale it but, nothing beats coffee made with fresh ground beans so we power on. Broke the carafe the other day and can't find a replacement. Help!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Best fresh coffee. Your beans, your choice
on January 4, 2018
Posted by: Jmack
from Guelph, ON, Canada
Gender:Male
We love this coffee machine. Best coffee works great with fresh beans every day from planet bean. Everyone who sees it asks where they can get one.
I cannot find a replacement carafe anywhere. Not interchangeable with other machines. Do I need to buy a whole new one? Where is the best place to buy one?
I cannot find a replacement carafe anywhere. Not interchangeable with other machines. Do I need to buy a whole new one? Where is the best place to buy one?
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has worked out so well, but I'm sorry that your carafe needs to be replaced. The carafe is available as a replaceable part, and I'd be happy to replace yours at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Wonderful coffee
on January 7, 2018
Posted by: Stogles
from Portland, OR, United States
Gender:Female
We’ve had this machine working daily for a few years and it does make great coffee. However recently, the filter grinder’s mechanism stripped on the bottom and it no longer grinds properly. I haven’t been able to find a replacement part, but would hate to replace the whole machine.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 11, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has served you so well, but I’m sorry to hear that your grinding basket has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love this coffee maker
on January 8, 2018
Posted by: suenic17
from Edmonton, AB, Canada
Thou we wore out our basket that holds grinder can we get a replace
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 12, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that you love your Mill and Brew, but I’m sorry to hear that the brew basket has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Need Replacement Carafe!
on January 8, 2018
Posted by: PrevWon
from North Carolina, United States
Gender:Male
Excellent machine with plenty of options to make the perfect cup of coffee! However, I, like many others, have broken the carafe. I can't find a replacement anywhere! I tried contacting support via email, but the email form does not come up. Please let me know where I can find a replacement, as I would like to continue using this coffee maker!
Thanks!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 12, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m happy to hear that your Mill and Brew has been serving you so well! The carafe is available as a replaceable part, and I'd be happy to replace yours at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great coffee maker but can’t find replacement pot!
on January 12, 2018
Posted by: brown87
from Honolulu, HI, United States
Gender:Female
My husband and i love the coffee maker but our pot has broken. We can’t find it ANYWHERE. Where could we buy a replacement?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 15, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to learn that your coffee maker was working out great, but I’m sorry to hear that your carafe needs to be replaced. I'd be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Coffee Maker
on January 15, 2018
Posted by: Sheri101072
from Florida, United States
Gender:Female
We love this coffee machine. We haven’t been able to find a replacement grinder/filter for it though so that is kind of frustrating.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 17, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew is performing well, but I’m sorry to hear that the grinding basket needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Perfect machine BUT
on January 16, 2018
Posted by: SandySu
from Philadelphia, PA, United States
Gender:Female
It took me forever to find the perfect coffee machine. This one grinds & brews strong fresh coffee all in one with veryy easy clean up. I love it. However, I've only had it for one year and it started leaking from the bottom yesterday. This worries me because it's only been one year. I'm now distraught and having to figure out warranty info and how to go about sending it back for a replacement. If anyone could assist me to make this process easier I'd greatly appreciate it.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 17, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted that your coffee maker was working perfectly, but I’m sorry to hear that it has started to leak. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com