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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
Excellent coffee maker
on January 20, 2018
Posted by: Wayne1234567
from Cambridge, ON, Canada
Gender:Male
I bought this product about 2 years ago and i was extremely happy with it. Unfortunately my carafe is broken and i cant find a replacement for it. Does anyone know where i can purchase one
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 22, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that you love your Mill and Brew, but I’m sorry to hear that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great features!
on January 20, 2018
Posted by: stephr
from Crabtree, QC, Canada
Gender:Female
I love this coffreemaker but the glass of the pot broke.. I want to buy a new one but can't find where to buy.. can you help me please?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 22, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Pretty Happy
on January 23, 2018
Posted by: Jeremy
from Fairview, MI, United States
Gender:Male
We’ve had this for a while. It’s done well. The grinder is quiet compared to the cuisinart. Of course it is a blade grinder not burr, but I’m very happy with the coffee it makes.
We just broke the carafe last week. Oibcant find a replacement! The gc3000b that Walmart sold me (and said that it would fit) does not line up with the steal-a-cup button. Where do you find a replacement carafe?!?
We just broke the carafe last week. Oibcant find a replacement! The gc3000b that Walmart sold me (and said that it would fit) does not line up with the steal-a-cup button. Where do you find a replacement carafe?!?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 24, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew was serving you well, but I’m sorry to hear that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great coffee, should have gotten thermal carafe
on January 25, 2018
Posted by: GerryB
from Newburgh, NY, United States
Gender:Male
We purchased this for our office. The carafe didn't last long unfortunately. We thought we needed the 12 cup...
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 29, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has served you well, but I’m sorry to hear that the carafe needs to be replaced. The carafe for this model is available as a replaceable part, and I'd be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great, but cant find replacement carafe!
on January 30, 2018
Posted by: JennyB
Love this coffee maker thus far, except for one thing - our carafe broke at the bottom after only 3 months of use. Very disappointed as I enjoy how the machine works, but have had no success trying to find a replacement that is compatible (as other reviews have also noted). Where can I find the proper replacement!?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, February 2, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your carafe broke. We would be happy to assist you by sending a new part. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Replacement coffee filters for the mill and brew
on February 3, 2018
Posted by: Gregorio1
from South Palm Beach, FL, United States
Gender:Male
I love this coffee pot the mill and brew but I need replacement grinding gold filter Frustrating that I cannot find anywhere very frustrating
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 7, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to hear about the trouble with the grinding basket. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great but How to Get a Replacement Carafe
on February 4, 2018
Posted by: NoCarafeReplacement
Great coffee maker but the carafe broke and can't find a replacement anywhere.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 7, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m glad that your Mill and Brew has served you so well, but I’m sorry to hear that your carafe needs to be replaced. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great machine but
on February 6, 2018
Posted by: Lee3444
from Vancouver, BC, Canada
Gender:Male
I broke my carafe and was wondering where to find a replacement
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 8, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been serving you well, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com