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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
Love love love but...
on February 8, 2018
Posted by: Edie
Gender:Female
Love fresh brewed coffee every morning but my pot broke and it sure is impossible to find a replacement, especially since mine is white! :(
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 9, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000WD. I’m glad to hear that you love your Mill and Brew, but I’m sorry to see that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great features
on February 9, 2018
Posted by: Brebre17
from Roseville, MN, USA
Gender:Female
Love this !! It has been amazing especially when family come over. I love that I can use whole and ground coffee. It has been amazing. The only thing is that my carafe broke and it is hard to find a replacement. I want the same coffee maker just need to find the carafe.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 12, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace yours at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great coffee!
on February 12, 2018
Posted by: Bruce b
from Sag Harbor, NY, USA
Gender:Male
Broke the carafe and can't find the replacement! Also, the basket seems to have warped and makes the light blink.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Hard to find replacement parts
on February 14, 2018
Posted by: Charlie
Gender:Male
We have had this for about 6 months, and have been very happy with it -- until the shower head (cm5000-05) went walkabout. Unit will of course not operate without it, and we cannot find any links to the replacement parts anywhere!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 15, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has performed well, but I’m sorry to hear that your showerhead needs to be replaced. The part is in stock, and I’d be happy to work with you on replacing yours. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great coffeemaker, but difficult to find parts.
on February 15, 2018
Posted by: Ethanf
from NY, USA
Gender:Male
I have had the coffeemaker for about a year and a half, but the other night I accidentally dropped the carafe on the floor. Thought it would be easy to find a replacement, but I was dead wrong. Even tried the Black + Decker generic replacement carafe, but that didn't hit the part that makes the coffee come into the pot, so that was a bust. Bottom line, just don't break the carafe and you'll be happy with this coffeemaker.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, February 16, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear of the experience you had with your coffeemaker, and I would be happy to assist you by sending a new carafe. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Leaking!!
on February 18, 2018
Posted by: Eilis
from Washington, USA
This is the second Black & Decker Grind & Brew I have bought. i love this. Coffee maker except for one thing. It leaks. I bought a second one after the first one started leaking. It has been less than a year, and this one is leaking. It leaks brewed coffee. Nothing seems to be cracked or broken.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 20, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your coffee makers were working well initially, but I’m sorry to hear about the trouble you’ve experienced with them leaking. I’ve taken action by documenting your complaint, and I want to fully resolve these issues to your satisfaction. Both of your coffee makers have a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Great coffee maker
on February 19, 2018
Posted by: Pam45
from TX, USA
Gender:Female
Loved my coffee maker for the first year.
The filter has came a loose at one of the seams. By the grinder and it has been impossible to find a replacement filter. I'm giving up the search and going to replace it with a coffee maker that uses paper filters you can pick up anywhere.
The filter has came a loose at one of the seams. By the grinder and it has been impossible to find a replacement filter. I'm giving up the search and going to replace it with a coffee maker that uses paper filters you can pick up anywhere.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 20, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to hear about the trouble you’ve experienced with the grinding basket. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love the coffee maker, where is replacement carafe
on February 20, 2018
Posted by: es5150
from Rogers, AR, USA
Gender:Male
Happy with the coffee maker, but it was a sad day when I broke my carafe. Now I can't find a replacement like so many others.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 21, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been serving you well, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com