 |
Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
Great coffee maker; need new carafe
on February 22, 2018
Posted by: Lynda
from Cedar Park, TX, USA
Gender:Female
I love this coffee maker; however I justt noticed that a crack is forming alongside the metal ring. Where can I get a replacement carafe; as I received the Black and Decker Model: CM5000B as a gift about 3 years ago. This is the first issue I have had with it
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 27, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear that your Mill and Brew has served you so well, but I’m sorry to see that your carafe needs to be replaced. I do not recommend that you continue using the carafe in the condition it is in. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great coffee maker but can't find replacement for
on February 24, 2018
Posted by: lychee71
Gender:Female
I love this coffee maker and have been using it every day until my carafe broke. I'm sad that I can't find a replacement for it.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 27, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Carafe plate doesn’t stay hot very long.
on February 25, 2018
Posted by: Ebeafore
from Dayton, OH, USA
Gender:Female
Immediately after brewing the first pot, we noticed the hot plate only stays on few minutes. There needs to be an option to keep the hot plate on.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 27, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker’s keep warm plate. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love
on February 27, 2018
Posted by: uteyphan
I bought this coffee pot a couple years ago and am very pleased with it. I am looking for a replacement filter as mine is aged. Any thoughts on where to purchase?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 1, 2018
Thank you for offering your feedback regarding your CM5000B. I’m glad to hear that you love your coffeemaker, but I am sorry to hear of the experience you've had with the filter. I'd be happy to assist you by sending a new part. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
It's pretty good.
on February 28, 2018
Posted by: taylor
from Houston, TX
Gender:Female
I like this coffee maker! It's sort of a hassle to clean, but that's the case with any permanent filter coffee maker. I broke the carafe over a year ago and I keep checking back to see if they sell a replacement for this particular model and they don't! Help! I don't want my money to go to waste!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 1, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear that you like your coffeemaker, I am sorry to hear that your carafe broke. I would be happy to replace t for you at no charge. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great coffee maker
on March 2, 2018
Posted by: Gingerkeys
from Mays landing, NJ
Gender:Female
I bought this back in November 2017 and it's worked great. But recently our glass carafe broke and we need a replacement. Please advise how to do so.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 5, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been performing well, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace yours, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great Fresh Coffee
on March 7, 2018
Posted by: Krisjoyh
from MB, Canada
My husband and I love this coffee maker! We use it daily and have had no issues for several months. But sadly, my carafe just broke and the back up one from my previous model doesn’t fit. Please help! We really want our fresh coffee back!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 9, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love that grind but carafe broke
on March 13, 2018
Posted by: Clk616
from Castlegar, BC, Canada
We have had our machine for a year or so. It makes great coffee quietly and quickly! Recently the carafe handle broke and like others, in having a hard time finding a replacement. The machine also seems to leak a little from one of the uptake lines so there is usually a small puddle of water beneath after brewing. But minor compared to how much I love the grind feature!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 15, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I’d like to work with you to ensure that we resolve any potential issues for you and our other customers. This generally includes issuing a warranty replacement, as well as sending your original coffee maker to our returns center for analysis, at no cost to you. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com