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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
Great Fresh Coffee
on March 7, 2018
Posted by: Krisjoyh
from MB, Canada
My husband and I love this coffee maker! We use it daily and have had no issues for several months. But sadly, my carafe just broke and the back up one from my previous model doesn’t fit. Please help! We really want our fresh coffee back!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 9, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love that grind but carafe broke
on March 13, 2018
Posted by: Clk616
from Castlegar, BC, Canada
We have had our machine for a year or so. It makes great coffee quietly and quickly! Recently the carafe handle broke and like others, in having a hard time finding a replacement. The machine also seems to leak a little from one of the uptake lines so there is usually a small puddle of water beneath after brewing. But minor compared to how much I love the grind feature!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 15, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I’d like to work with you to ensure that we resolve any potential issues for you and our other customers. This generally includes issuing a warranty replacement, as well as sending your original coffee maker to our returns center for analysis, at no cost to you. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Long Lasting Works Very Well
on March 13, 2018
Posted by: Monk
from Leduc, AB, Canada
Gender:Male
This is a well used and well liked coffeemaker. Unfortunately during washing the carafe I broke the pouring spout. Coffeemaker still functions perfectly but I cannot find a replacement carafe. Please help!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 16, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been serving you well, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love the fresh grind feature!
on March 14, 2018
Posted by: Laurel
from Minitonas, MB, Canada
Gender:Female
Love this coffee machine but I had to buy another machine when my carafe broke because I couldn't find a new carafe to purchase, I would love to purchase another carafe to have on hand if something happens to this one or I'm afraid I will buy a different machine I can get replacements for. This is getting to costly now I have 2 machines and 1 carafe.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 19, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Replacement carafe is impossible to find
on March 15, 2018
Posted by: KidStarA
from Washington, DC, USA
Gender:Male
I have had this machine for almost 2 years and love it. But as is the case with others, my carafe broke and I am finding it impossible to find a replacement or even a replacement model number. I would love some help finding this, as I don't want to buy a new machine altogether!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 19, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has served you so well, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love this machine but the filter need replacing?
on March 17, 2018
Posted by: Schultzy
from High River, AB, Canada
Gender:Male
I bought this coffee maker cause it has the built in grinder, the problem is the grinder is built in to the filter and it is wore out. Cant find a replacement for it.
I would hate to have to replace the whole machine. I love this coffee maker
I would hate to have to replace the whole machine. I love this coffee maker
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 21, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your filter/grinding basket needs to be replaced. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your Mill and Brew has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Looking for a replacement carafe
on March 19, 2018
Posted by: WS30
This coffee maker/grinder is fantastic, but our carafe has broken and I haven't been able to find a replacement anywhere.
Please help!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 21, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been performing so well, but I’m sorry to hear that your carafe needs to be replaced. The carafe for this model is available as a replaceable part, and I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love it!
on March 20, 2018
Posted by: Robert77
from Little Rock, AR, USA
Gender:Male
I love this coffee maker, but my filter (which is the grinding mechanism) has had the mesh lining tear and grounds now go into the coffee but I can’t find a replacement anywhere! Please help!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 22, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that you love your Mill and Brew, but I’m sorry to hear about the trouble you’ve experienced with the grinding basket. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com