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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
3
Great except coffee grinds in my coffee!
on March 22, 2018
Posted by: Joe B
from Toronto, ON, Canada
Can't recommend this at this time. Grinds and brews good coffee though only three weeks later, I'm seeing grinds in my coffee!
Upon closer inspection, I see the blade is loose at the bottom of the basket which creates a space around it for the grinds to fall through. If customer service/warranty
delivers to resolve this, I may change my recommendation. Please help.
delivers to resolve this, I may change my recommendation. Please help.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 26, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the trouble you've experienced with your coffee maker's grinding basket. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
I need another carafe
on March 22, 2018
Posted by: sawyerteam
from Gulfport, MS, USA
Gender:Male
This coffee maker/grinder is fantastic, but our carafe has broken and I haven't been able to find a replacement anywhere. Please tell me where to buy one if someone knows. TRhanks
Bob
Bob
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 26, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been delivering fantastic results, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Better than Melitta!
on March 23, 2018
Posted by: LynnF
from Birmingham, AL, USA
Gender:Female
We can hardly face the morning without fresh ground coffee, so when we found we could not replace our beloved Melitta, I replaced it with the B&D Mill and Brew - WHICH IS EVEN BETTER. It's quieter and much easier to clean. However, the little plastic bit on the handle that holds it to the top of the pot has cracked and won't hold onto the pot. I tried glueing it, but that doesn't work. Help!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 26, 2018
Thank you for sharing your feedback regarding your Black+Decker CM5000B. I'm glad that your coffee maker has been serving you so well, but I'm sorry to hear about the trouble you’ve experienced with your carafe. The replacement carafe for your coffee maker is available as a replaceable part, and I'd be happy to replace your carafe, at no cost. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Pleasantly surprised!
on March 23, 2018
Posted by: maxboy
from Lancaster, PA, USA
Gender:Male
I very much enjoy the great flavor of the coffee this Mill and Brew makes. It did develop a leak but I was pleased that Black and Decker replaced it for me with another unit. Unfortunately, after less than two years, a small part (pin) has now broken and I am again without my coffee. I'm hoping that I can obtain another brewing basket.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 26, 2018
Thank you for sharing your feedback regarding your Black+Decker CM5000GD. I'm sorry to hear about the trouble you've experienced with your replacement coffee maker, but I'd be happy to assist you again. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Coffee Maker-need to find replacement carafe
on March 24, 2018
Posted by: AprilYK
from Manitoba, Canada
Gender:Female
We really enjoy the coffee maker. We've only used the grinding option a few times, but it works great and is very convenient. Our carafe broke a while ago and we haven't been able to find the proper replacement yet. How would we go about finding the one that came with the machine?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 26, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your coffee maker has been working out great, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Amazing product
on March 31, 2018
Posted by: Juankmur
from Costa Rica
Gender:Male
I enjoy every coffe with this wunderful grinder
But my carafe broke and can’t find the replacement
But my carafe broke and can’t find the replacement
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Stopped working unexpectedly
on April 3, 2018
Posted by: Cjayc
from Halifax, Nova Scotia, Canada
Gender:Female
I bought this coffee maker as a gift for my husband when our last cheaper model (different brand) need replacement. It worked great up until yesterday when it stopped workimg unexpectedly, it brewed the morning pot of coffee as programmed with no problem but wouldn't brew another pot later on in the day. The machine turns on but does absolutely nothing. I'm assuming the machine is garbage and we really enjoyed it while it worked, very disappointed we need to buy yet another machine.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, April 4, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear that your coffeemaker had worked well initially for you, but I’m sorry to hear of the experience you’ve had with your coffeemaker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Coffee Machine But No Replacement Found
on April 3, 2018
Posted by: WD40
Gender:Male
I enjoy this coffee machine every day and use the grinder options daily. However, the grinder basket is wearing out, the mesh lining tear and the grounds goes into the coffee. Please help where I can get the replacement grinder basket?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, April 4, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m glad to hear that your enjoy your coffeemaker, but I’m sorry to hear of the experience you’ve had with the filter. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com