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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
1
Blinking Power LIght
on April 4, 2018
Posted by: MeganMcE
from Canada
Gender:Female
I love this coffee pot, but I have only had it since January and now the power button is blinking and it will not function. Really disappointed! I am hoping that it can be replaced under warranty? I am frustrated because I see that this has been an ongoing problem for this machine and there is no way to trouble shoot this! Black and Decker, please help!
Response from blackanddeckerappliances.comBy Michelle, Customer Service, April 5, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000BD. I’m glad to hear that you love your coffeemaker, but I’m sorry to hear of the experience you’ve written about. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Was working great!!
on April 5, 2018
Posted by: Nate419
from NJ, USA
Gender:Male
We have had this coffee maker for over two years now and absolutely love it especially for the grinding feature. Unfortunately one morning we noticed that the coffee beans were not getting completely ground up. Upon further inspection we found the grinder blade mechanism in the basket had worn out and the plastic started to break. I've searched for a replacement basket but have not been able to find one any where. Any help would be really appreciated, thank you.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 9, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and brew has been serving you well, but I’m sorry to hear about the trouble you’ve experienced with the grinding basket. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it!
on April 7, 2018
Posted by: jwurknturk
Gender:Male
We love this coffee maker and it works great. However our carafe broke and looking for a replacement. Can't seem to find the replacement for CM5000GD. Would like some guidance! Thanks
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 9, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Makes great coffee
on April 11, 2018
Posted by: Sylvain
from Sherbrooke, QC, Canada
Gender:Male
I love this coffeemaker. Probably the best one I had so far. The only down side is that the carafe broke this week and I can't find a replacement anywhere.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 12, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
great except for carafe
on April 21, 2018
Posted by: CarolynP
from Springfield, IL, USA
Gender:Female
Love it, except we can't figure out how to order a replacement carafe. Please lmk how to do that.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 23, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that your Mill and Brew has been working out great, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Need Grinder Filter Basket
on April 24, 2018
Posted by: sue51
from Panama City Beach, FL, USA
Gender:Female
We really like the convenience of this coffeemaker. A bit messy to keep clean. Overall we do like this machine but the grinder filter basket has separated and the grinds and coffee go everywhere. Where can I find a replacement basket. Thanks
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 25, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker’s grinding basket. I’ve taken action by documenting your complaint, and I want to ensure that your concerns are fully address. Your Mill and Brew has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broken basket.
on April 28, 2018
Posted by: Not Happy camper
from San Antonio, TX, USA
Gender:Male
Bought this less than a year ago and the small plastic pin that activates the grinder basket and brews the coffee is broken. Very displeased at this point. Is there a place to get a replacement basket for free since it’s not even a year old yet?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 30, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker’s grinding basket. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your Mill and Brew has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Amazing but need replacement carafe
on April 29, 2018
Posted by: Dfiz
from New Jersey, USA
Gender:Male
Love this coffee maker but the carafe broke. Cannot seem to find a replacement anywhere!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 1, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been delivering fantastic results, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com