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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
3
Replacement filter
on April 30, 2018
Posted by: AnneL
from Massachusetts, USA
Gender:Female
Great coffeemaker, BUT I cannot find a replacement filter anywhere. If you make the coffeemaker then make a replacement filter for it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 2, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been working out great, but I’m sorry to learn that your filter has broken. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
No replacement carafe
on May 2, 2018
Posted by: Francois
from Ontario, Canada
Gender:Male
Hi there,
Love the coffee maker but cannot seem to find a replacement carafe anywhere! Ours broke and we really need to get a new one. Could someone please get in touch with me so I can order a new one.
Thank you!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 4, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
It works for a few months
on May 3, 2018
Posted by: Mrsbourget
from Welland, ON, Canada
Gender:Female
Worked for a bit. Since December two parts have broken.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Good coffee
on May 4, 2018
Posted by: RS need my coffee
from Missouri, USA
Gender:Male
I've had this Mill and Brew for a couple of years now and have not had any problems with it. Last week I broke the carafe and cannot find a replacement that will work. Do you sell replacement's and if so where can I get one?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 7, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been delivering fantastic results, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it, but cannot find replacement carafe.
on May 5, 2018
Posted by: phindall
from Chandler, AZ, USA
Gender:Male
We love our B&D Mill & Brew coffeemaker, but unfortunately we have a cracked carafe and cannot find a replacement.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 7, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew was working well initially, but I’m sorry to hear that your carafe needs to be replaced. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Excellent coffee maker until . . .
on May 6, 2018
Posted by: bble
from PA, USA
Gender:Male
I have had this about 6 months and was very impressed with the coffeemaker until I had the carafe break while hand washing it. Luckily, I didn't cut myself as it came apart right in my hands. Except for,that happening, I was quite happy with how it functioned. Now I need to find a replacement.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 7, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has been working out well, but I’m sorry to hear that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great coffee maker - carafe broke though :(
on May 7, 2018
Posted by: Chris2pherw
from Broomfield, CO, USA
I thoroughly enjoy this Mill and Brew coffee maker, but recently broke the carafe. I'm sad to say I can't find a replacement and that worries me due to the cost of this nice piece of machinery. I recommend it, just be careful with the carafe!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 8, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that your coffee maker was serving you so well, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
I broke a part and need a replacement, PLEASE
on May 10, 2018
Posted by: JQfrom Columbia
from Columbia, KY, USA
Gender:Male
I dropped the plastic container that the basket goes in and a piece of the spout broke off and I am in need of replacement. I don't mind paying replacement if it's not to expensive. I love our maker and would love to keep using it. We have had it for over a year.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 11, 2018
Thank you for sharing your feedback regarding your Black+Decker Mill and Brew Coffee Maker, and for taking the time to work with me on a solution. I'm thrilled to hear that your coffee maker has served you so well, and I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your Mill and Brew, please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com