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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
1
Broken basket.
on April 28, 2018
Posted by: Not Happy camper
from San Antonio, TX, USA
Gender:Male
Bought this less than a year ago and the small plastic pin that activates the grinder basket and brews the coffee is broken. Very displeased at this point. Is there a place to get a replacement basket for free since it’s not even a year old yet?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 30, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker’s grinding basket. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your Mill and Brew has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Amazing but need replacement carafe
on April 29, 2018
Posted by: Dfiz
from New Jersey, USA
Gender:Male
Love this coffee maker but the carafe broke. Cannot seem to find a replacement anywhere!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 1, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been delivering fantastic results, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Replacement filter
on April 30, 2018
Posted by: AnneL
from Massachusetts, USA
Gender:Female
Great coffeemaker, BUT I cannot find a replacement filter anywhere. If you make the coffeemaker then make a replacement filter for it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 2, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been working out great, but I’m sorry to learn that your filter has broken. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
No replacement carafe
on May 2, 2018
Posted by: Francois
from Ontario, Canada
Gender:Male
Hi there,
Love the coffee maker but cannot seem to find a replacement carafe anywhere! Ours broke and we really need to get a new one. Could someone please get in touch with me so I can order a new one.
Thank you!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 4, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
It works for a few months
on May 3, 2018
Posted by: Mrsbourget
from Welland, ON, Canada
Gender:Female
Worked for a bit. Since December two parts have broken.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Good coffee
on May 4, 2018
Posted by: RS need my coffee
from Missouri, USA
Gender:Male
I've had this Mill and Brew for a couple of years now and have not had any problems with it. Last week I broke the carafe and cannot find a replacement that will work. Do you sell replacement's and if so where can I get one?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 7, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been delivering fantastic results, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it, but cannot find replacement carafe.
on May 5, 2018
Posted by: phindall
from Chandler, AZ, USA
Gender:Male
We love our B&D Mill & Brew coffeemaker, but unfortunately we have a cracked carafe and cannot find a replacement.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 7, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew was working well initially, but I’m sorry to hear that your carafe needs to be replaced. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Excellent coffee maker until . . .
on May 6, 2018
Posted by: bble
from PA, USA
Gender:Male
I have had this about 6 months and was very impressed with the coffeemaker until I had the carafe break while hand washing it. Luckily, I didn't cut myself as it came apart right in my hands. Except for,that happening, I was quite happy with how it functioned. Now I need to find a replacement.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 7, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has been working out well, but I’m sorry to hear that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com