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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
Love my coffeemaker
on May 14, 2018
Posted by: Mac350z
from New Brunswick, Canada
Gender:Female
We bought this unit over a year ago and thoroughly enjoy everything about it. Unfortunately we broke the carafe while washing it and thankfully did not get hurt. We miss it so much and not able to find a replacement.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 16, 2018
Thank you for sharing your feedback regarding your Black+Decker CM5000GD. I'm thrilled to hear that you love your Mill and Brew, and I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your coffee maker, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love it.
on May 15, 2018
Posted by: Paul02
from ON, Canada
Gender:Male
Great machine, but has developed a small crack on inside of jug. Can B&Dbdirect is to where we can get a replacement? Thanks
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 18, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that your Mill and Brew has been working out great, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Need replacement coffee basket
on May 17, 2018
Posted by: cacci
from Lawrenceville, GA, USA
Gender:Male
My mentally challenged mother-in-law has somehow either thrown out the coffee bean basket/filter, or misplaced it. She has a brain injury, so I'm not upset, but I cannot for the life of me find a replacement. We love our coffee maker, but are now going through withdrawals... Any advice would be most appreciated.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 21, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000RD. I’m delighted to hear that your Mill and Brew has been serving you well, but I’m sorry to learn that your filter needs to be replaced. The filter for your coffee maker is typically available as a replaceable part, and I’d be happy to work with you on replacing it. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Fancy
on May 28, 2018
Posted by: BlaE
from Saint Petersburg, FL, USA
Gender:Male
Best coffee I have ever had from a home. Great appliance, everything works perfect. The only problem I have found is that the carafe is made of very thin glass and will break easily
The carafe has also broke on mine, like many others I have read. I also cannot locate a replacement.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 5, 2018
Thank you for sharing your feedback regarding your Black+Decker Mill and Brew Coffee Maker, and for taking the time to work with me on a solution. I'm happy to advise that your replacement is preparing to ship via UPS. If you need any additional assistance with your coffee maker, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love it but carafe broke
on May 28, 2018
Posted by: SarahT
from Nanaimo, BC, Canada
Gender:Female
We absolutely love our Mill and brew coffee machine after only having for one month ...But today I went to clean the carafe and it cracked and broke and I cannot find a replacement part anywhere online....now we are sad and have to resort to an old backup machine until we can find something to replace it
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 5, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great coffee machine--can't find replacement parts
on June 1, 2018
Posted by: alex77004
from Houston, TX, USA
Gender:Male
This coffee machine is great! unfortunately, the metal grinder basket has broken and I cannot find a replacement piece? Any ideas?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 5, 2018
Thank you for sharing your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has been delivering great results, but I’m sorry to hear about the trouble you’ve experienced with your grinding basket. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love this coffee pot
on June 1, 2018
Posted by: InkedNomad
from Austin, MN, USA
Gender:Female
I am a firm believer in grounding your own beans but mornings are rough for me. This pot grinds and brews for me so it is all ready by the time i am walking out the door. Unfortantly my filter came apart and some of the metal is pushed out which is allowing grounds to get into my coffee. I cannot find a replacement part.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 5, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has been working out well, but I’m sorry to hear about the trouble you’ve experienced with your grinding basket. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it!
on June 9, 2018
Posted by: Johnmoye12
from Grawn, MI, USA
Gender:Male
We’ve had it for about a year and have no problems until the carafe broke a couple days ago when cleaning.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 12, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that you love your Mill and Brew, but I’m sorry to hear that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com