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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
2
Why can't I find a carafe that fits!?
on March 21, 2019
Posted by: Vaneart19
from Georgia
Gender:Female
I have been using this coffee maker for a while now and it is great. We accidentally broke the carafe and thought no big deal, we will just get a new one.....Wrong!!! I can't find a replacement anywhere. I am extremely disappointed,and we haven't had a good cup of coffee since.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 21, 2019
Thank you for offering your feedback regarding your Black+Decker Mill & Brew Coffeemaker. I’m sorry to hear of the difficulties you are having trying to locate a carafe. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Carafe broke and I can't find a replacement
on June 19, 2019
Posted by: Sandrinha
from Silver Spring, MD
Gender:Female
I am a big fan of this coffeemaker. I used it basically every day to have fresh coffee in the morning. Unfortunately the carafe broke and I can't find a replacement. This is basically just another review trying to get the replacement part number. I'd buy it if I could!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, June 20, 2019
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your carafe. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two-year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Product, No Replacement Carafe
on June 24, 2019
Posted by: jsprkls797
from Rocklin, CA
Gender:Female
We bought this coffee maker in September and love it, but the carafe just broke (our 2 year old got a hold of it). I have looked online to try and replace it, but all the models that I am finding don't fit this coffeemaker. Super bummed :-(
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, June 25, 2019
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Leaks all over counter
on July 2, 2019
Posted by: Jusmare
from Canada
Gender:Female
I received this machine as a gift a little less than a year ago. Worked great for about 6 months and now I can’t use it without water leaking all over the counter. It’s too bad because the machine makes wonderful coffee otherwise.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, July 3, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear of the experience you’ve had with your coffeemaker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffeemaker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Easy and clean
on February 16, 2015
Posted by: Creatingash
from Mount Albert Ontario
Gender:Male
This coffee maker with the mill and brew feature is perfect for my coffee needs.
I love fresh ground coffee and this does it without the mess.
I always ground my own coffee and struggled with the spilt bean the dust and grinds all over.
The design of this machine is very well thought out. It may not be perfect but no one is. this machine is far quieter then the Brevil grind and brew. I found I use less coffee to get the same great taste. Easy pour carafe no more spilling coffee. permanent filter ( Very fine grounds may sneak through but if you love coffee I am ok with this. Easy clean up. Also the built quality is top notch. I have only had this for 3 weeks but enjoy it completely. You have the option to use your own ground coffee which I have not tried.
I love fresh ground coffee and this does it without the mess.
I always ground my own coffee and struggled with the spilt bean the dust and grinds all over.
The design of this machine is very well thought out. It may not be perfect but no one is. this machine is far quieter then the Brevil grind and brew. I found I use less coffee to get the same great taste. Easy pour carafe no more spilling coffee. permanent filter ( Very fine grounds may sneak through but if you love coffee I am ok with this. Easy clean up. Also the built quality is top notch. I have only had this for 3 weeks but enjoy it completely. You have the option to use your own ground coffee which I have not tried.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Posted by: Barry
from The OC
Gender:Male
Verified Purchase:Yes
So far, so good. Makes great coffee, easy to clean, easy to fill. Fast.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Well day 3 and all it doesn't work
on April 26, 2015
Posted by: They call me Pat
from O
Got up this morning. Put in beans. Put in water pushed power button and nothing but blinking. Have only made two cups of coffee with it so far!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
BLINKING LIGHT
on April 29, 2015
Posted by: Biaggio
Gender:Male
Two days and all I get is a blinking light no coffee. I have noticed other comments with the same problem.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com