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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
3
Great coffee maker, but the carafe broke!
on June 14, 2018
Posted by: Amanda626
from Kansas City, MO, USA
We love this coffeemaker, but the carafe broke and there seems to be NO replacement! Where can I get one?
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 18, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m delighted to hear that your Mill and Brew has been delivering fantastic results, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great little machine!
on June 14, 2018
Posted by: Jen Jen
from Pittsburgh, PA, USA
Gender:Female
We purchased this coffee machine recently and have been very pleased. It has the best features for the cheapest price. However, the carafe recently broke and we need to replace it. I have seen stainless steel carafes and am hoping we can find one that will this machine.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 18, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has been serving you well, but I’m sorry to hear that your carafe needs to be replaced. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
"Sneak a Cup" way too short
on June 18, 2018
Posted by: baabootoo
from Racine, WI, USA
Gender:Male
You only have a few seconds to sneak a cup, before it overflows onto the heating pad. I had a Cuisinart which was much longer.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 19, 2018
Thank you for sharing your feedback regarding your CM5000GD, and for taking the time to work with us on a solution. I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your Mill and Brew, please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Easy set up when you like fresh ground coffee
on June 19, 2018
Posted by: ChrisM
from Concord, NH, USA
Gender:Male
This is a great machine if you enjoy freshly ground coffee ready for you in the morning. In the evenings (usually cleaning up after dinner) I wash out the grounds from the morning, load in fresh beans from a local roaster, and turn on the timer. One of my morning highlights is hearing the machine kick on in the morning to grind the beans before the brewing process. It takes a little more effort to wash out the grinder/filter but it's worth it in my household for the freshly ground coffee.
My one recommendation is making it easier to find replacement Brew Basket...it takes a special basket with the grinder blades inside the filter and I can not find a replacement anywhere. Once of the screens has a hole after many uses and I would like to order a replacement plus a spare given how hard they are to find.
Overall, we are very happy with this machine. I will be reaching out to B&D's customer service soon with help finding a brew basket.
My one recommendation is making it easier to find replacement Brew Basket...it takes a special basket with the grinder blades inside the filter and I can not find a replacement anywhere. Once of the screens has a hole after many uses and I would like to order a replacement plus a spare given how hard they are to find.
Overall, we are very happy with this machine. I will be reaching out to B&D's customer service soon with help finding a brew basket.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 21, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that your Mill and Brew has been working out so well, but I’m sorry to learn that your grinding basket has broken. The grinding basket for your coffee maker is typically available as a replaceable part, and I’d be happy to assist you with replacing your filter. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Excellent grinder coffermaker
on June 26, 2018
Posted by: KellyA
from Brighton, MI, USA
Gender:Female
We've had this coffeemaker for roughly 3 years now and love it. However, I am looking to find a replacement part (removable showerhead) and would love any suggestions as to how to get one online. Thank you.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 27, 2018
Thank you for sharing your feedback regarding your Black+Decker CM5000B, and for taking the time to work with me on a solution. I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your coffee maker, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Coffee Maker
on July 4, 2018
Posted by: Shannon Ferguson
from Three Hills, AB, Canada
Gender:Female
I bought this coffee maker not long ago and am very happy with it. Unfortunately while washing the carafe it broke, and I have not been able to find a replacement. I have had to bring out my old coffee maker to fill in for now. Are replacement carafe’s available?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 6, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been working out so well, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love this but cant find replacement pieces
on July 4, 2018
Posted by: Hillaryk
from NH, USA
Gender:Female
I love this coffee maker! I just moved and lost the ginder/basket in the process and cant find the piece anywhere :(
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 6, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that you love your Mill and Brew, but I’m sorry to learn that your grinding basket needs to be replaced. The grinding basket for your coffee maker is typically available as a replaceable part, and I’d be happy to assist you with replacing your basket. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Need replacement caraffe
on July 5, 2018
Posted by: Lee49648
from Kewadin, MI, USA
Gender:Male
We were happy to find out that Black and Decker is making the mill and brew coffee maker. We unfortunately broke the carafe and have not been able to find a replacement. Help!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 9, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear about the trouble you’ve experienced with your coffee maker’s carafe, but I appreciate you taking the time to work with me on a solution. I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com