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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
Great coffee, but hard to find replacement carafe
on July 7, 2018
Posted by: Benksev
from Toronto, ON, Canada
Gender:Male
Have had mine for almost 2 years and still brewing some life giving coffee every morning. Even bought one as a gift for a friend. However in the last few days the carafe broke and I find it near impossible to find a replacement...
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 9, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has working out well, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Need a replacement filter!
on July 8, 2018
Posted by: Zach11
Gender:Male
Love the coffee pot, have had it for over two years and the filter finally broke and I can’t find a replacement anywhere because of the built in grinder.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 10, 2018
Thank you for sharing your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that you love your Mill and Brew, but I’m sorry to hear that your grinding basket needs to be replaced. The basket is typically available as a replaceable part, and I’d be happy to assist you with replacing your grinding basket. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Replacement Carafe?
on July 15, 2018
Posted by: Coffeemom
Hello, I love my coffee maker but cannot find a replacement carafe. Where can I find one?
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
CM5000B Coffeemaker
on July 20, 2018
Posted by: Java Office
from CO, USA
Gender:Female
This is a nice coffee maker/grinder, HOWEVER, there is not replacement carafe anywhere to be found. Check the top of the lid, for the stop-pour, there is none that will work for this model. B&D needs to make a lid that will work for this model.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, July 24, 2018
Hi Java Office, thank you for providing your feedback regarding your Black + Decker Mill & Brew coffeemaker. We’re sorry to hear that your are having trouble locating a replacement carafe for your coffee maker. We would be happy to replace it for you at no charge. Please reply to the email we’ve sent to you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Excellent grinder feature
on July 21, 2018
Posted by: Coffeequeen80
from Ohio, USA
Gender:Female
I absolutely love this coffee maker the only problem is now it leaks due to the filter and unfortunately I can not find a replacement. Any help with this would be much appreciated due to this is by far my favorite coffee maker in 20 plus years.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 23, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I'm sorry to learn about the trouble you’ve experienced with the grinding basket. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
LOVE MY CM5000B TYPE1 coffee maker
on July 21, 2018
Posted by: tbone
from Tennessee, USA
Gender:Male
Could you direct me on where to go to get a replacement carafe and basket for this model.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 23, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that you love your Mill and Brew, but I’m sorry to hear that your carafe and grinding basket need to be replaced. These parts are typically available as replaceable parts, and I’d be happy to replace them for you, at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Good but hard to find replacement parts
on July 26, 2018
Posted by: LMT1
from Pennsylvania, USA
I bought this coffeemaker 2 or 3 years ago and love it but the coffee filter basket with grinder has started to wear out after many uses and doesn't really come clean anymore. I need to replace the basket but I cannot find replacement information anywhere.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, July 27, 2018
Thank you for offering your feedback regarding your Black + Decker CM5000GD. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Coffee is ground RIGHT before brewing!
on July 26, 2018
Posted by: bradleyvail
from Redlands, CA, USA
Gender:Male
I love this coffee maker!
The grinder is INSIDE the reusable metal filter. You just load it up with whole bean coffee and avoid that dried out un fresh experience.
The grinder is INSIDE the reusable metal filter. You just load it up with whole bean coffee and avoid that dried out un fresh experience.
We set it up before bed and wake up to fresh ground, fresh brewed coffee each day. There are a LOT of setting to control coffee strength and grinding coarseness.
We need to replace our filter/grinder basket.
Can someone direct me to where that part is available?
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com