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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
Good but hard to find replacement parts
on July 26, 2018
Posted by: LMT1
from Pennsylvania, USA
I bought this coffeemaker 2 or 3 years ago and love it but the coffee filter basket with grinder has started to wear out after many uses and doesn't really come clean anymore. I need to replace the basket but I cannot find replacement information anywhere.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, July 27, 2018
Thank you for offering your feedback regarding your Black + Decker CM5000GD. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Coffee is ground RIGHT before brewing!
on July 26, 2018
Posted by: bradleyvail
from Redlands, CA, USA
Gender:Male
I love this coffee maker!
The grinder is INSIDE the reusable metal filter. You just load it up with whole bean coffee and avoid that dried out un fresh experience.
The grinder is INSIDE the reusable metal filter. You just load it up with whole bean coffee and avoid that dried out un fresh experience.
We set it up before bed and wake up to fresh ground, fresh brewed coffee each day. There are a LOT of setting to control coffee strength and grinding coarseness.
We need to replace our filter/grinder basket.
Can someone direct me to where that part is available?
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Replacement carafes?
on July 29, 2018
Posted by: Coffeeier
Makes great coffee but finding a replacement carafe is IMPOSSIBLE. So sad I'm not going to be able to use this anymore.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 30, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been delivering fantastic results, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Replacement Carafe?
on July 29, 2018
Posted by: tkferguson
Gender:Female
Looking for a replacement carafe and can't seem to find one anywhere for my model. According to this board it seems I have to buy a whole new unit? Can anyone confirm this?
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, July 31, 2018
Thank you for offering your feedback regarding your Black + Decker CM5000B. We're sorry to hear you are unable to locate a replacement carafe for your coffee maker. We would be happy to assist you by sending you a new carafe. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Need Replacement basket with blades.
on July 29, 2018
Posted by: Florida
from Pace, FL
Gender:Female
My favorite over many other grinder coffee maker models I have owned. Several previous responses to reviews about replacement parts only reference an email sent to the reviewer. How about a straight up or down response on if replacement parts are available or not. Last choice send me the email you sent to other reviewers.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 31, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m glad your Mill and Brew has served you well, but I'm sorry to hear about the trouble you’ve experienced with your grinding basket. The grinding basket is typically available as a replaceable part, and I may be able to address this for you under the two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Great Coffee Maker but having issues
on July 30, 2018
Posted by: mj646
from Ohio, USA
I was given this coffee maker as a gift about a year ago. It's been a great coffee maker but lately it's been having issues and I cannot use it anymore. Water will sometimes leak through it and almost always, steam will rise through the top and make the coffee maker to hot to touch. I can't seem to get any help from the support team and really don't know what to do
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 31, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000RD. I’m glad that your Mill and Brew was working well initially, but I'm sorry to hear about the trouble you’ve experienced with it recently. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
CM5000B
on August 6, 2018
Posted by: DJones
from Omaha, NE, USA
Gender:Male
Love the coffee maker. Makes great coffee. My carafe just recently broke and I am have a hard time finding a replacement.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, August 8, 2018
Thank you for sharing your feedback regarding your Black+Decker CM5000B, and for taking the time to work with me on a solution. I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your coffee maker, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love the fresh coffee!
on August 7, 2018
Posted by: Darci
We love this coffee pot so much, but the blades seem to be wearing out and not grinding the beans as efficiently as when I first bought it less than a year ago. I’m on the hunt for replacement parts and can’t seem to find them.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, August 8, 2018
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com