 |
Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
Best coffee maker I've ever had! I've had em' all
on September 8, 2018
Posted by: Javier Valdez
from San Jose, California
Gender:Male
Over the years I've had grind and brew coffee makers, such as Toshiba, Melita. Tried the mill stone grinder coffee makers, (very expensive). This one hasn't given a bit of trouble. It's easy to clean also. I bought two, because I was afraid they would discontinue it, (it's sitting in the box in the garage).
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Easy to use and clean!
on September 10, 2018
Posted by: Mmahler8
from Delhi, ontario
Gender:Female
Great coffee maker, easy to use and clean. My only concern is we broke our carafe and it is very difficult to find a replacement! :(
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, September 12, 2018
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
nice but cant find replacment carafe
on September 11, 2018
Posted by: jkh1
from Tucson, az
Gender:Female
Why is it so difficult to find a replacement carafe??
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 17, 2018
Thank you for sharing your feedback regarding your Black+Decker CM5000B, and for taking the time to work with us on a solution. I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your Mill and Brew, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Fresh ground heaven
on September 14, 2018
Posted by: Alberta Perk
from Calgary
Gender:Female
I love this pot...my favorite sound to wake up to is the sound of the beans grinding for my coffee. I recomend using a lower setting to grind...I set mine at 4 for a 10 cup pot. If not there is a lot of fine grounds that get through. My basket is also starting to wear and I am disapointed I cant find anywhere to order a new one...has anyone had luck?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 17, 2018
Thank you for offering your feedback regarding your Black+Decker CM500B. I’m thrilled to hear you love your Mill and Brew, but I'm sorry to hear about the trouble you’ve experienced with the grinding basket. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great coffee maker but no replacement carafe
on September 16, 2018
Posted by: Jenn5678
from Arkansas
Gender:Female
We have had our coffee maker for a couple of years and love it. We broke our carafe and have tried all sorts of universal or B&D carafes. None fit. Is there a replacemt carafe we can order that will fit? Our French press coffee has been nice in the meantime but don’t have time for that. We miss our coffee maker.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 18, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been delivering fantastic results, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great make but broke the carafe and cant find repl
on September 18, 2018
Posted by: Admar44
Gender:Male
I've had the maker/grinder for probably 3 yrs and have hmm ad no issues other than the makings on all of the buttons have worn off. It grinds and brews my and my wifes coffee every morning without fail. Today my wife knocked the carafe off of the counter and it shattered. I cant find the replacement for this maker anywhere on the site.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, September 19, 2018
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your carafe. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Heartbroken
on September 21, 2018
Posted by: Katie P
from Cincinnati
Gender:Female
We received this as a wedding gift and one month away from our one year anniversary it stopped working. We are heartbroken. We loved it! Now it just keeps blinking and not starting.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 21, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000RD. I’m glad that you loved your coffee maker at first, but I'm sorry to hear about the trouble you’ve experienced with it not brewing. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Such a upsetting disaster
on September 21, 2018
Posted by: bmkawa
from Metuchen, NJ
Gender:Female
I was making coffee and did not notice a chip in the glass canister when all of sudden the canister cracked. I cannot find where I can buy this glas pitcher canister to continue using my machine. Please help. Because I do love the machine but cannot use it.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 21, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com