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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
2
Need replacement filter
on September 21, 2018
Posted by: Sherri Surita
from San Bernardino California
Gender:Female
Can't find where to order a replacement filter basket
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 26, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m sorry to hear that your grinding basket needs to be replaced. The basket is typically available as a replaceable part, and I’d be happy to assist you with replacing your basket. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love this coffee maker!
on September 22, 2018
Posted by: Caro123
from Saskatoon, SK
Gender:Female
Great product but the carafe broke this morning and now I can’t find anywhere to buy a replacement carafe.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 26, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been delivering fantastic results, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Filter
on September 23, 2018
Posted by: Trishkur
from Chicago
Gender:Female
We love our coffee maker and find it does a great job grinding and making a wonderful cup of coffee. We are having a hard time finding a new filter. Any suggestions. Thanks.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 26, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m thrilled to hear that you love your Mill and Brew, but I'm sorry to learn that your grinding basket needs to be replaced. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Machine
on September 26, 2018
Posted by: Hoss
from Detroit, Mi
Gender:Male
My wife and I absolutely love this machine. We bought it when we decided to start grinding our own coffee fresh in the morning as we drink it. what a difference it makes!!! The only problem we have had is developing a small hole in the basket and now we have some grounds in our coffee. I'm not sure how to replace the basket without replacing the whole machine. Kinda frustrating. But overall, an excellent product.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 27, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m thrilled to hear that you love your Mill and Brew, but I'm sorry to learn that your grinding basket needs to be replaced. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Gets the job done!
on September 27, 2018
Posted by: Jk836782
I’ve had this for months now. The only issue I have had is that the carafe cracked a few weeks ago. It is now starting to leak and I cannot find a replacement. Help!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 27, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your coffee maker has been performing well, but I'm sorry to hear about the trouble you’ve experienced with it leaking. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love the all-in-one aspect
on September 29, 2018
Posted by: Aliwynn
from Ottawa, canada
Gender:Female
I've had this coffee maker for a little over a year and love the convenience of grinding the beans in the same place as the filter!
That being said I broke the carafe a week ago and have now tried 3 different replacements carafes and none fit! Does anything work? I'd hate to have to buy a new coffeemaker because I can't get a new carafe.
That being said I broke the carafe a week ago and have now tried 3 different replacements carafes and none fit! Does anything work? I'd hate to have to buy a new coffeemaker because I can't get a new carafe.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 2, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m delighted to hear that your Mill and Brew has been delivering fantastic results, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great machine, won't grind anymore though.
on September 30, 2018
Posted by: Misshigan
from Edmonton, Alberta
Gender:Female
Have had this machine for a couple of years and this morning the button in the basket that connects with the grinder button in the unit broke off. Love fresh ground coffee but now it won't even brew without this button it seems. Would have probably lasted forever otherwise. Black and decker are typically great products.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 2, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
LOVE my Coffee Marker but the Carafe Broke
on October 13, 2018
Posted by: Adriennev
from Wrightstown, PA
Gender:Female
I purchased this coffee maker about a year and a half ago after a Cuisinart I had for several years died. I was very excited that it was red to go with my kitchen and have been in love with since...that was until this morning, when I placed the carafe in the sink to fill and it simply shattered on the side, After looking high and low on the web for a replacement, I not only CAN'T find a Red replacement which is VERY disappointing but I can't even find a proper fitting black. Only reason I gave 4 stars instead of 5. Concerned about part replacements.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 17, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000RD. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com