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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
Great coffeemaker
on October 18, 2018
Posted by: justin07
from Santa Barbara, CA
Gender:Male
I've used this coffeemaker for several years now and really like being able to enjoy a freshly ground cup of coffee in the morning. Just recently though the carafe broke and I can't seem to find an easy place to get a replacement. Would love to keep using it, but may have to get a different kind.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, October 19, 2018
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
BEWARE - CARAFE REPLACEMENTS NOT AVAILABLE
on October 27, 2018
Posted by: TeresaM
from Lutherville MD
Gender:Female
Great coffee maker with built in grinder. BUT if you break the carafe you have to buy a whole new system which is a financial and environmental waste. Liked this so much I gave in and bought a whole new CM5000WD coffeemaker to deal with the carafe. Now I would like to give the unused coffeemaker to my brother but no carafe is available. B&D sells all replacement parts EXCEPT the carafe which is the part that would most often break.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 30, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000WD. I'm delighted to hear that your Mill and Brew has served you so well, but I'm sorry to learn about the trouble you've experienced replacing the carafe. I'd be happy to assist you with replacing your carafe, at no cost. Please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Love my Black and Decker Mill & Brew coffeemaker..
on October 28, 2018
Posted by: Sunsh1ne
from London, Ontario
Gender:Female
and all my Black and Decker kitchen appliances :). Wish it was easier to track down a replacement coffee filter (has developed a hole and is letting grounds into my coffee). Does anyone know where I can purchase one?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 31, 2018
Thank you for sharing your feedback regarding your Black+Decker CM5000B, and thank you as well for taking the time to work with us on a solution. I'm happy to advise that your replacement has been ordered. If you need any further assistance with your coffee maker, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
The only one
on October 28, 2018
Posted by: Cliff
from Nanaimo B.C. Canada .
Gender:Male
[This review was collected as part of a promotion.] Have had this product for about 3 years and it is ,in my estimation ,the best. The only problem is that we broke the carafe pot a week ago and cannot find where to purchase another .can you please help ?? "we need coffee".
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 31, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that love your Mill and Brew, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Good coffee, carafe broke
on November 2, 2018
Posted by: Jennifer JS
from Coeur d'Alene, ID
Gender:Female
Received as a gift last Christmas. Makes great coffee with beans or ground. Sometimes it does leak water on the counter.
This morning the carafe broke and coffee all over the place. Trying to find a replacement part and not having much luck.
This morning the carafe broke and coffee all over the place. Trying to find a replacement part and not having much luck.
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 6, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew was performing well, but I'm sorry to hear about the trouble you’ve experienced with the carafe and the leak. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
so good I bought another for my girlfriend
on November 3, 2018
Posted by: BenG
from Atlanta
Gender:Male
Have had this machine for nearly 2 years and am very pleased - so pleased that a few months after purchase I bought another for my girlfriend's place!
Unfortunately, I am unable to give it a full 5 stars because of the difficulty I am having finding replacement parts. My bonehead accidentally broke the glass carafe the other week and the only B&D replacement carafe I can find doesn't fit this model. Has anyone had any luck finding a replacement one?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 6, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been serving you so well, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Best Coffee Maker Ever!
on November 4, 2018
Posted by: Kate 76
from Portage La Prairie, Mb
Gender:Female
[This review was collected as part of a promotion.] I purchased this coffee maker about 8 months ago. Unfortunately I did not register the coffee maker and my husband threw out the box/book which also contained the receipt. The coffee maker is no longer being sold in my hometown so I cannot even look at the floor model to see what I need to order to fix this issue. This morning it will not brew. A small spike has broken off of somewhere. I believe the filter basket where it connects to the other basket but I am not sure. I tried to look up trouble shooting and parts on the computer to no avail. Please help!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 6, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your coffee maker has served you so well, but I'm sorry to hear about the trouble you’ve experienced with it recently. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great product, don' break it
on November 4, 2018
Posted by: Michaeo1
from Halifax, NS
Gender:Male
I've owned this coffee maker for about a year now and have had no issues to speak of until today. Today, like many others here, I broke my carafe today while cleaning the kitchen and cannot find a replacement anywhere. Help?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 7, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com