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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
Love it, but no replacement carafe to be found??
on November 8, 2018
Posted by: jordanleigh
from Ohio
Gender:Female
I bought this coffeemaker a while ago and LOVE it! However, I accidentally broke the carafe and can’t find a replacement for it. There are replacements for other models, but I can’t find the one for mine anywhere :(
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 9, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Easy to use!
on November 12, 2018
Posted by: SharonW
from Canton, Georgia
Gender:Female
I love my coffee 5000B grind and brew coffee maker. It's actually the second one I've purchasedt but I cracked the carafe this morning. Do you offer a replacement?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 13, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that you love your Mill and Brew, but I’m sorry to hear that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
A few years later...
on November 19, 2018
Posted by: MamaTree
from Nebraska
Gender:Female
[This review was collected as part of a promotion.] Love the features of fresh ground coffee BUT... pot broke and replacement lid did not fit under water release spout so it's a slow brewer unless you hold the spring release up. Leaks water and now counter top is coffee stained. Need a new one and just not sure if we will be getting another B&D?!
Response from blackanddeckerappliances.comBy Jim, Customer Service, November 26, 2018
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
No Replacement Carafe Available
on November 25, 2018
Posted by: Jscm67
Gender:Male
I was very happy with this model. However, I broke the carafe and unfortunately there’s no replacement. I bought a universal size carafe but it did not fit. I recommend buying a model with readily available replacement carafes.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, November 26, 2018
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
makes the best coffee!
on November 26, 2018
Posted by: Jenniferleighla
from Maryland
Gender:Female
[This review was collected as part of a promotion.] I love the coffee maker, but the carafe broke and I can't find a replacement!
:(
:(
Response from blackanddeckerappliances.comBy Michael, Customer Service, November 28, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that you love your Mill and Brew, but I’m sorry to hear that your carafe has broken. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Love this coffee pot but...
on December 11, 2018
Posted by: Ashley M
from Pennsylvania
Gender:Female
I have had this coffee pot for almost a year and I absolutely love it but unfortunately the small piece on the removable showerhead that clicks in near the grinder unit broke off recently.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 13, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear that you love your Mill and Brew, but I'm sorry to learn that it has stopped brewing properly. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Perfect but no replacement carafe
on December 13, 2018
Posted by: Claire
This coffeemaker is amzing, but I broke the carafe, and it seems impossible to find any replacement carafe!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 14, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been delivering amazing results, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Brews a great cup of coffee - watch the carafe...
on December 17, 2018
Posted by: proctor164
Gender:Male
Easy to clean, easy to fill water, easy to program, makes an excellent cup of coffee, and hot too. Overall a win win machine. However be gentle with the carafe. It's quite thin and will shatter super easily, and once it does be prepared to toss the machine in the garbage because a replacement glass carafe is impossible to find, or as much as a whole new machine. I'll be looking at a different brand to replace, sorry to say B&D!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 18, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been delivering fantastic results, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com