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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
Great while it lasted
on December 18, 2018
Posted by: Emily Z
from York, PA
Gender:Female
I loved my Mill & Brew! It was so convenient to be able to grind the beans without a separate appliance and made for such fresh, delicious coffee in the morning. Unfortunately my carafe broke and I'm unable to find a replacement for it. I will miss it greatly!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 19, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has served you well, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Works great, but can't find replacement parts
on December 19, 2018
Posted by: Carrie M
We've had this model for several years and have had no problems whatsoever. It works great! However, the carafe broke, and there is no replacement available, as it's on backorder. Who wants to wait weeks (at least) to be able to make coffee? Also, the cost of the replacement is about a third of the cost of an entirely new machine. For that reason alone, I will not buy another one of these models.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 20, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has been serving you so well, but I’m sorry to hear that your carafe has broken. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great
on December 19, 2018
Posted by: Nikita
from Montreal
Gender:Male
I like it a lot but I broke the carafe and I can't find a new one. can someone point me to the right direction for a new one ?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 20, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been working so well, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Fantastic product, hard to replace parts
on December 23, 2018
Posted by: KyleS
from Fayetteville, NC
Gender:Male
I've had this coffee maker for almost four years and it's been amazing the whole time. However, I'm currently moving and I broke the carafe unpacking. I can't seem to find a replacement one that will fit this unit anywhere online.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 27, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been delivering amazing results, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
We are very happy with this item
on December 31, 2018
Posted by: Tom Tuleta
from Saskatchewan Canada
Gender:Male
[This review was collected as part of a promotion.] We are happy with the mill and brew but the carafe broke while we were washing it and we cant find a replacement can you help
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 4, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been delivering fantastic results, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Very Delicate Carafe!
on January 1, 2019
Posted by: Kshaver7
from Midland, TX
Gender:Male
My wife bought me this product several months back. It worked great for the first few times then the carafe cracked while hand washing it!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 4, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000WD. I’m sorry to see the trouble you've experienced with your carafe. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Looking for a replacement carafe
on January 3, 2019
Posted by: SueT
from Schomberg, Ontario
Gender:Female
Hello, my husband bought me this coffee maker 2 years ago and I love it, even when I'm out and about I prefer to go home and make coffee than grab one on the go. Unfortunately our carafe is damaged and I have been looking for a replacement for a while now, how do I order a replacement?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 9, 2019
Thank you for sharing your feedback regarding your Black+Decker CM5000GD. I'm so glad your coffee maker has been serving you well, and I appreciate you taking the time to work with us on a solution. I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your coffee maker, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love but need a replacement grinder/coffee filter
on January 6, 2019
Posted by: Breeantoinette
from Philadelphia, PA
Gender:Female
I love our CM5000B, but the grinder/coffee filter has broken and I can’t find a replacement. I have had this coffee maker for a year and I haven’t had any problems with it until now. Can B & D point me in the right direction to get a replacement? I would hate to have to get rid of the whole product just because of the grinder filter.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 10, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love you Mill and Brew, but I'm sorry to hear about the trouble you’ve experienced with your grinding basket. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com