 |
Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
Perfect but no replacement carafe
on December 13, 2018
Posted by: Claire
This coffeemaker is amzing, but I broke the carafe, and it seems impossible to find any replacement carafe!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 14, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been delivering amazing results, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Brews a great cup of coffee - watch the carafe...
on December 17, 2018
Posted by: proctor164
Gender:Male
Easy to clean, easy to fill water, easy to program, makes an excellent cup of coffee, and hot too. Overall a win win machine. However be gentle with the carafe. It's quite thin and will shatter super easily, and once it does be prepared to toss the machine in the garbage because a replacement glass carafe is impossible to find, or as much as a whole new machine. I'll be looking at a different brand to replace, sorry to say B&D!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 18, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been delivering fantastic results, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great while it lasted
on December 18, 2018
Posted by: Emily Z
from York, PA
Gender:Female
I loved my Mill & Brew! It was so convenient to be able to grind the beans without a separate appliance and made for such fresh, delicious coffee in the morning. Unfortunately my carafe broke and I'm unable to find a replacement for it. I will miss it greatly!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 19, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has served you well, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Works great, but can't find replacement parts
on December 19, 2018
Posted by: Carrie M
We've had this model for several years and have had no problems whatsoever. It works great! However, the carafe broke, and there is no replacement available, as it's on backorder. Who wants to wait weeks (at least) to be able to make coffee? Also, the cost of the replacement is about a third of the cost of an entirely new machine. For that reason alone, I will not buy another one of these models.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 20, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has been serving you so well, but I’m sorry to hear that your carafe has broken. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great
on December 19, 2018
Posted by: Nikita
from Montreal
Gender:Male
I like it a lot but I broke the carafe and I can't find a new one. can someone point me to the right direction for a new one ?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 20, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been working so well, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Fantastic product, hard to replace parts
on December 23, 2018
Posted by: KyleS
from Fayetteville, NC
Gender:Male
I've had this coffee maker for almost four years and it's been amazing the whole time. However, I'm currently moving and I broke the carafe unpacking. I can't seem to find a replacement one that will fit this unit anywhere online.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, December 27, 2018
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been delivering amazing results, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
We are very happy with this item
on December 31, 2018
Posted by: Tom Tuleta
from Saskatchewan Canada
Gender:Male
[This review was collected as part of a promotion.] We are happy with the mill and brew but the carafe broke while we were washing it and we cant find a replacement can you help
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 4, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been delivering fantastic results, but I’m sorry to learn that your carafe has broken. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Very Delicate Carafe!
on January 1, 2019
Posted by: Kshaver7
from Midland, TX
Gender:Male
My wife bought me this product several months back. It worked great for the first few times then the carafe cracked while hand washing it!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 4, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000WD. I’m sorry to see the trouble you've experienced with your carafe. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com