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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
Looking for a replacement carafe
on January 3, 2019
Posted by: SueT
from Schomberg, Ontario
Gender:Female
Hello, my husband bought me this coffee maker 2 years ago and I love it, even when I'm out and about I prefer to go home and make coffee than grab one on the go. Unfortunately our carafe is damaged and I have been looking for a replacement for a while now, how do I order a replacement?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 9, 2019
Thank you for sharing your feedback regarding your Black+Decker CM5000GD. I'm so glad your coffee maker has been serving you well, and I appreciate you taking the time to work with us on a solution. I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your coffee maker, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love but need a replacement grinder/coffee filter
on January 6, 2019
Posted by: Breeantoinette
from Philadelphia, PA
Gender:Female
I love our CM5000B, but the grinder/coffee filter has broken and I can’t find a replacement. I have had this coffee maker for a year and I haven’t had any problems with it until now. Can B & D point me in the right direction to get a replacement? I would hate to have to get rid of the whole product just because of the grinder filter.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 10, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that you love you Mill and Brew, but I'm sorry to hear about the trouble you’ve experienced with your grinding basket. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great grinder coffee maker initially
on January 13, 2019
Posted by: Scott Motor City
from Detroit, Mi
Gender:Male
I’ve had this coffee maker for about 1 year and it started to leak on the counter. I looked more closely and saw water leaking out during the brewing process. After removing the tube feeding the basket, I could see the two sealing rings had torn. After looking online, I could not find a replacement part, hopefully B&D will read this and help me out. I can’t give it more than 3 stars after failing so soon.
Response from blackanddeckerappliances.comBy Jim, Customer Service, January 18, 2019
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Need a Replacement Carafe
on January 15, 2019
Posted by: connie7924
from Arlington TX
Gender:Female
I have the CM5000WD and cannot seem to find a replacement carafe. I love the coffee maker, and it works great. I see from the other comments that I am not alone and would like to find a way to get another carafe as soon as possible - can't go with my coffee!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, January 18, 2019
Thank you for offering your feedback regarding your Black + Decker CM5000WD. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
love it but I need to buy the glass carafe Pot
on January 16, 2019
Posted by: Walid
from Kitchener , Ontario
Gender:Male
[This review was collected as part of a promotion.] I have it for almost 18 months and I love it, actually I stopped going to Starbucks even loll , Just buy the coffee beans from them and that's it
but today the Glass Pot was broken, I have tried here to find the replacement, but I couldn't, can someone tell me where can I buy the glass carafe Pot
but today the Glass Pot was broken, I have tried here to find the replacement, but I couldn't, can someone tell me where can I buy the glass carafe Pot
Response from blackanddeckerappliances.comBy Jim, Customer Service, January 18, 2019
Thank you for offering your feedback regarding your Black + Decker CM5000DD. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
it stopped working
on January 16, 2019
Posted by: amma
Gender:Female
This coffemaker deserves 5 stars, but it suddenly broke on me. I have had this coffeemaker for about 1 year and it was fantastic. yesterday, it made a high pitched noise when the coffee was grinding. I cleaned it out, and tried again today. It made that noise again and did not grind the beans. I am so sad.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, January 18, 2019
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love thisbut have a continuing problem w. leaks
on January 19, 2019
Posted by: Mrs Brown
from washington, dc
Original coffee pot was replaced because of leaking. It has received daily use over 18 months, but has suddenly developed a severe leak that drains the pot. Can it be repaired?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 23, 2019
Thank you for sharing your feedback regarding your Black+Decker CM5000B, and for taking the time to speak with me about this. We strive to provide quality products and exceptional customer support, and I hope you'll continue to consider us for your future purchases. If you change your mind and decide you'd like my assistance with your coffee maker, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Leaking Water
on January 20, 2019
Posted by: RicardoR
from Mount Vernon WA
Gender:Male
[This review was collected as part of a promotion.] I’ve had this coffee maker for less then 2 year and it started to leak on the counter after 1 year of use. I looked more closely and saw water leaking out during the brewing process. After removing the tube feeding the basket, I could see the two sealing rings had torn. This my second coffee maker with the same issue I have destroyed the first coffee maker to determine the leak, the O rings from the tube feeding basket where torn. After looking online, I could not find a replacement O rings, I have remove the O rings from the first coffee maker feeding tube and replaced on the newer coffee maker feeding tube, the leak stopped. Hopefully B&D will read this and help me out where to get additional O rings for future issues. Thank for help. Replacing for a new coffee maker will nor resovel the leak: two coffee makers with the same issue. We like this unit.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 23, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your coffee makers were serving you well, but I'm sorry to hear about the trouble you experienced with them leaking. Our goal is to provide products of only the highest quality, and your satisfaction is also a top priority for us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can discuss some options with you that I believe could improve your experience.
Written by a customer while visiting blackanddeckerappliances.com