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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
1
Stopped brewing
on January 20, 2016
Posted by: Ryan82
from Forestdale, MA
Gender:Male
I've only had this coffee maker for 3 months and it brewed great coffee. My family has really enjoyed it and would like to keep using this brand. However, recently it has stopped brewing. The water remains in the reservoir, obviously clogged by an actual part in the tube, not from build up, meaning I can't fix it myself. Very frustrating and disappointing.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 21, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000B. We are sorry to hear that your coffee maker has stopped brewing. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Leaking all over!!!
on February 1, 2016
Posted by: Kari
from Charlotte, NC, United States
Gender:Female
I've owned my Black and Decker Mill and Brew coffee maker for about 4 months, and in the past week, it has started leaking about 2 cups of water all over the counter while it brews. It is straight water and appears to be coming out somewhere underneath. If I put water up to the 10 cup mark on the reservoir, I end up with an 8 cup carafe of coffee, and 2 cups of water to mop up from under and around the coffee maker. So disappointed! I loved this machine until this started!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 2, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000B. We’re sorry to hear about the leaking issues you experienced. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Stopped brewing
on February 10, 2016
Posted by: Erin
from Detroit, MI, United States
Gender:Female
I find that there are coffee grounds everywhere all the time and the machine is hard to clean . This is not the hugest problem . I machine now flashes every time I turn it on and never brews a cup of coffee. I have had the machine for less than six months . Before it completely stopped working it was also not grinding for the last month .
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 10, 2016
Thank you for providing your feedback regarding your Black+Decker CM5000B. We’re sorry to hear that your coffee maker has stopped brewing properly. The satisfaction of our customers is very important to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Very disapointed
on March 6, 2016
Posted by: astan
from New Jersey, United States
Gender:Female
I purchased this coffee pot July 2015. It recently started to leak from the bottom of the coffee maker, and now it does not brew at all. When I push the start button it just blinks and does nothing else. Extremely disappointed in this product!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 7, 2016
Thank you for offering your feedback regarding your Black+Decker CM5000B. We’re sorry to hear about the leaking issues you’ve experienced. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
TERRIBLE!!!!!!
on March 19, 2016
Posted by: chulaman
Gender:Female
This coffee maker has NO replacement carafe!!! IMPOSSIBLE to find a replacement. The carafe had a small hole in it and I cannot find a replacement as it has bee discontinued!!!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 21, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000B. We’re sorry to hear that your carafe needs to be replaced. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
replacement leaks 2 of 12 cups of water all over !
on March 21, 2016
Posted by: PaulK
from Cape Coral, FL, United States
not happy again, replacement is leaking all over, please call me my phone number is at the bottom !!!
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Terrific until it began leaking
on April 11, 2016
Posted by: practical
from Mountain View, CA, United States
Gender:Female
I love this machine! I have had it just under a year, and love the fresh coffee it makes for me every morning. This week it suddenly started leaking about 2 cups of water from the base as it is brewing. The water is warm, so it has already been heated- definitely not spillage as I first thought. My last coffee maker I had for 20 years, so I am hoping it is something that has an easy fix.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 11, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000B. We’re sorry to hear that your coffee maker has started leaking. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Love It but now its leaking water!
on April 16, 2016
Posted by: Busterbugs22
from Dawsonville, GA, United States
Gender:Male
Had a Melitta Mill & Brew for 14 years and she finally broke (it was a sad day). So I decided to replace it with this Black & Decker CM 5000 B. I had it almost a year now and it brews a great cup of coffee. About 1 week ago it started leaking while brewing coffee. I thought I was over filling the reservoir (its not that). All I can figure now is it is leaking from the lid area where the steam comes from. I'm very disappointed in the quality of this product. I guess I will need to go back to Melitta again!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 18, 2016
Thank you for sharing your feedback regarding your Black+Decker CM5000B. We’re sorry to hear about the leaking issue you’ve experienced with your Mill and Brew. The satisfaction of our customers is vital to us. Please reply to the email we’ve sent you from youropinionmatters@spectrumbrands.com so we can better assist you.
Written by a customer while visiting blackanddeckerappliances.com