 |
Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
Difficulty finding a carafe replacement
on January 27, 2019
Posted by: JeanMachine
from Eustis, florida
Gender:Female
We have had this coffeemaker in red and have really enjoyed it for the last 3 years. The carafe broke and it's impossible to find a replacement.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 29, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that you've enjoyed your Mill and Brew, but I’m sorry to hear that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great coffee maker, carafe is not sturdy
on January 27, 2019
Posted by: Shadowfax612
from Chicago, il
Gender:Female
We love this coffee pot and think it works great! The reusable coffee filter is easy to use and great for folks who are trying to reduce their waste. Unfortunately the carafe has a crack in it and we can no longer use it. We never dropped it nor did we bang it on any surface. We actually are not sure how to carafe cracked. We were hoping to buy just a replacement carafe but they are impossible to find.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 29, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear that your Mill and Brew has been delivering fantastic results, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great coffee taste!
on January 29, 2019
Posted by: vicki ch
from richmond hill, ontario
Gender:Female
I have this coffeemaker for over a year and we all have been enjoying our morning coffee. Unfortunately the carafe cracked and it is really difficult to find a replacement here in Canada. Please advise where to go. Thank you.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 30, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has been delivering fantastic results, but I’m sorry to hear that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great until it stops working
on February 5, 2019
Posted by: AmyAdam
from Minneapolis MN
Gender:Female
We have loved our coffee maker until it stopped grinding beans. It appears that the mechanism to push down the grind "button" is not working. We cant figure out if the missing piece is on the brew basket or the machine.
Response from blackanddeckerappliances.comBy Jim, Customer Service, February 7, 2019
Thank you for offering your feedback regarding your Black + Decker coffee maker. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great coffee but a not so great carafe
on February 6, 2019
Posted by: Tysonxy
from Vancouver, Canada
We’ve had this coffee maker for almost 2 years now and it is one of my favourite coffee makers I own. Unfortunately the lid is held on to the carafe with 2 tiny plastic pegs. After just over a year one of them snapped off, so the lids not so stable anymore. And I’m having a hard time finding a replacement.
Still makes a great pot of coffee though.
Response from blackanddeckerappliances.comBy Jim, Customer Service, February 8, 2019
Thank you for offering your feedback regarding your Black + Decker CM5000B coffee maker. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Worked well....until it didn’t.
on February 10, 2019
Posted by: Ikinder
from Terrace, British Columbia
I bought this coffee maker November 2016 and last week the coffee maker stopped working. I use it 2x per weekend so it definitely didn’t stop due to overuse. I’ve tried trouble shooting but no luck. All that happens when I turn the power on is that the power light flashes blue.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 11, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your coffee maker has been working well, but I'm sorry to hear about the trouble you’ve experienced with it recently. Our goal is to provide products of only the highest quality, and your satisfaction is also a top priority. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can discuss some options with you that I believe could address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great coffee maker and attached grinder!
on February 13, 2019
Posted by: Vanessa
from Charleston, SC
Gender:Female
[This review was collected as part of a promotion.] We love this coffee maker! But unfortunately the carafe broke and the generic black and decker 12 cup we bought to replace it doesn’t fit properly causing it to leak all over our granite countertops. I’m having a hard time finding an exact replacement. Please let me know where I can find it if possible.
Thank you!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 13, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe needs to be replaced. I do not recommend continuing to use your coffee maker with the Black+Decker Replacement Carafe, as it is not compatible with this model. The carafe for your coffee maker is typically available as a replaceable part, however, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it
on February 16, 2019
Posted by: Jules82
from Ontario, canada
Gender:Female
[This review was collected as part of a promotion.] I bought this coffee maker a year ago, and I have loved waking up to Fresh coffee everyday. About a week ago though it started leaking, and I think it's due to the basket and the grinder piece becoming loose. Also over time the mesh in my basket has a hole so now I get grounds in my coffee. I also can't find any replacement parts for it so I'm sad that I have to buy a new one to replace one part. Other than that it's an amazing coffee maker and I would recommend it
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, February 19, 2019
Thank you for offering your feedback regarding your Black + Decker CM5000B coffee maker. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com