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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
4
Need new pot
on January 22, 2019
Posted by: grinder76
from Indiana
Gender:Male
I have two of these one at home and one at work. Love the coffee maker but the lid on the one at work has to have a weight set on it to operate. Kind of annoying but workable. I just broke the pot for the one at home but having trouble finding replacement.
Any ideas?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 24, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000GD. I’m glad that your coffee makers have been delivering fantastic results, but I’m sorry to hear that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great Coffee Maker
on January 23, 2019
Posted by: wbg1
from Calgary Alberta
Gender:Male
Works very well however have broken the carafe. Can't find where to get a replacement
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 24, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has been working so well, but I’m sorry to hear that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Difficulty finding a carafe replacement
on January 27, 2019
Posted by: JeanMachine
from Eustis, florida
Gender:Female
We have had this coffeemaker in red and have really enjoyed it for the last 3 years. The carafe broke and it's impossible to find a replacement.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 29, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that you've enjoyed your Mill and Brew, but I’m sorry to hear that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Great coffee maker, carafe is not sturdy
on January 27, 2019
Posted by: Shadowfax612
from Chicago, il
Gender:Female
We love this coffee pot and think it works great! The reusable coffee filter is easy to use and great for folks who are trying to reduce their waste. Unfortunately the carafe has a crack in it and we can no longer use it. We never dropped it nor did we bang it on any surface. We actually are not sure how to carafe cracked. We were hoping to buy just a replacement carafe but they are impossible to find.
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 29, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear that your Mill and Brew has been delivering fantastic results, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Great coffee taste!
on January 29, 2019
Posted by: vicki ch
from richmond hill, ontario
Gender:Female
I have this coffeemaker for over a year and we all have been enjoying our morning coffee. Unfortunately the carafe cracked and it is really difficult to find a replacement here in Canada. Please advise where to go. Thank you.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, January 30, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your Mill and Brew has been delivering fantastic results, but I’m sorry to hear that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great until it stops working
on February 5, 2019
Posted by: AmyAdam
from Minneapolis MN
Gender:Female
We have loved our coffee maker until it stopped grinding beans. It appears that the mechanism to push down the grind "button" is not working. We cant figure out if the missing piece is on the brew basket or the machine.
Response from blackanddeckerappliances.comBy Jim, Customer Service, February 7, 2019
Thank you for offering your feedback regarding your Black + Decker coffee maker. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Great coffee but a not so great carafe
on February 6, 2019
Posted by: Tysonxy
from Vancouver, Canada
We’ve had this coffee maker for almost 2 years now and it is one of my favourite coffee makers I own. Unfortunately the lid is held on to the carafe with 2 tiny plastic pegs. After just over a year one of them snapped off, so the lids not so stable anymore. And I’m having a hard time finding a replacement.
Still makes a great pot of coffee though.
Response from blackanddeckerappliances.comBy Jim, Customer Service, February 8, 2019
Thank you for offering your feedback regarding your Black + Decker CM5000B coffee maker. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Worked well....until it didn’t.
on February 10, 2019
Posted by: Ikinder
from Terrace, British Columbia
I bought this coffee maker November 2016 and last week the coffee maker stopped working. I use it 2x per weekend so it definitely didn’t stop due to overuse. I’ve tried trouble shooting but no luck. All that happens when I turn the power on is that the power light flashes blue.
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 11, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad that your coffee maker has been working well, but I'm sorry to hear about the trouble you’ve experienced with it recently. Our goal is to provide products of only the highest quality, and your satisfaction is also a top priority. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can discuss some options with you that I believe could address your concerns.
Written by a customer while visiting blackanddeckerappliances.com