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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
3
Good coffee
on February 22, 2019
Posted by: Nita jean
from Centrahoma OK
Gender:Female
We’ve had this coffee maker for several months. We love the grinder and brewer feature but HATE HATE HATE HATE the filter. When this coffee maker dies we will go to another brand just to avoid that gold filter
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, February 26, 2019
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love my coffee machine
on March 11, 2019
Posted by: Deana
from Ontario Canada
Gender:Female
I bought this coffee machine about 6-7 months ago, absolutely love it unfortunately today the carafe got broken, and I can not find a replacement anywhere please help
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, March 14, 2019
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
No parts available
on April 2, 2019
Posted by: GLP76
from FL
Gender:Male
We bought this product a few months ago and the original filter broke easily and quickly. We have tried to buy a replacement filter but there are not available, I think it is a great product, but there is poor support
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 4, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker's filter, but the grinding basket is typically available as a replaceable part. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Filter/grinder basket needed
on April 13, 2019
Posted by: ClayCanadian
from Trenton, Ontario
Gender:Male
I bought this coffee maker over a year ago and it performed excellently until the grinder suddenly broke. I have been unsuccessful in finding a replacement filter/grinder. Can you provide a source where I can purchase one? Thank you.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 16, 2019
Thank you for taking the time to share your feedback, and thank you as well for working with me on a remedy for your broken filter. I'm happy to advise your replacement is preparing to ship via UPS. If you need any further assistance with your coffee maker, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
No replacement parts and messy!
on May 1, 2019
Posted by: hmngbrd
from Guelph, Ontario
We were happy with this coffee maker until it started to leak all over our counter and now the seam in the counter top has buckled with the water damage. Then, we broke the carafe and cannot find a replacement. We bought the universal one and it didn't fit. We are very frustrated with this product as we don't want to buy a new one already. We use it everyday, but we've only had it for just over a year. Seems a little early to begin breaking down.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, May 3, 2019
Hi hmngbrd,
Thank you for providing your feedback regarding your Black + Decker coffee maker. We are sorry to hear about the unfortunate experience that you wrote about your review, and we would like to work with you to ensure your concerns are fully resolved. Please contact us at youropinionmatters@spectrumbrands.com, and reference the screen name used in your review, so that we may better assist you.
Thank you for providing your feedback regarding your Black + Decker coffee maker. We are sorry to hear about the unfortunate experience that you wrote about your review, and we would like to work with you to ensure your concerns are fully resolved. Please contact us at youropinionmatters@spectrumbrands.com, and reference the screen name used in your review, so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Carafe broke
on May 20, 2019
Posted by: Carm3N
from Marysville, WA
Gender:Female
The mill and brew coffee maker makes delicious coffee. I see I’m not the only people be who has had issues with the carafe breaking. I’ve had 2 carafes break now and even if i was able to find a replacement I doubt that I would continue to use this brewer. The last one that broke caused some damage. If there were something available other than a glass carafe such as a thermal carafe I may reconsider but otherwise it’s too dangerous.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Glass Carafe
on May 30, 2019
Posted by: Olgita
from San Gabriel, California
Gender:Female
I've seen a few posts indicating their carafe broke which is the case for me. Could you please provide the part number for the carafe?!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Another replacement carafe review
on June 9, 2019
Posted by: Garrett
Gender:Male
I am a big fan of this coffeemaker. I used it basically every day to have fresh coffee ready right after getting out of bed. Sadly on one of those uses, the carafe broke. This is basically just another review trying to get the replacement part number. I'd buy it if I could!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 11, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m delighted to hear that your Mill and Brew has been working so well, but I’m sorry to learn that your carafe needs to be replaced. The carafe for your coffee maker is typically available as a replaceable part, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com