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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
Great coffee maker and attached grinder!
on February 13, 2019
Posted by: Vanessa
from Charleston, SC
Gender:Female
[This review was collected as part of a promotion.] We love this coffee maker! But unfortunately the carafe broke and the generic black and decker 12 cup we bought to replace it doesn’t fit properly causing it to leak all over our granite countertops. I’m having a hard time finding an exact replacement. Please let me know where I can find it if possible.
Thank you!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, February 13, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m glad to hear that you love your Mill and Brew, but I’m sorry to learn that your carafe needs to be replaced. I do not recommend continuing to use your coffee maker with the Black+Decker Replacement Carafe, as it is not compatible with this model. The carafe for your coffee maker is typically available as a replaceable part, however, and I’d be happy to replace your carafe at no cost. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it
on February 16, 2019
Posted by: Jules82
from Ontario, canada
Gender:Female
[This review was collected as part of a promotion.] I bought this coffee maker a year ago, and I have loved waking up to Fresh coffee everyday. About a week ago though it started leaking, and I think it's due to the basket and the grinder piece becoming loose. Also over time the mesh in my basket has a hole so now I get grounds in my coffee. I also can't find any replacement parts for it so I'm sad that I have to buy a new one to replace one part. Other than that it's an amazing coffee maker and I would recommend it
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, February 19, 2019
Thank you for offering your feedback regarding your Black + Decker CM5000B coffee maker. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Good coffee
on February 22, 2019
Posted by: Nita jean
from Centrahoma OK
Gender:Female
We’ve had this coffee maker for several months. We love the grinder and brewer feature but HATE HATE HATE HATE the filter. When this coffee maker dies we will go to another brand just to avoid that gold filter
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, February 26, 2019
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love my coffee machine
on March 11, 2019
Posted by: Deana
from Ontario Canada
Gender:Female
I bought this coffee machine about 6-7 months ago, absolutely love it unfortunately today the carafe got broken, and I can not find a replacement anywhere please help
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, March 14, 2019
Thank you for offering your feedback regarding your Black + Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
No parts available
on April 2, 2019
Posted by: GLP76
from FL
Gender:Male
We bought this product a few months ago and the original filter broke easily and quickly. We have tried to buy a replacement filter but there are not available, I think it is a great product, but there is poor support
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 4, 2019
Thank you for offering your feedback regarding your Black+Decker CM5000B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker's filter, but the grinding basket is typically available as a replaceable part. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Filter/grinder basket needed
on April 13, 2019
Posted by: ClayCanadian
from Trenton, Ontario
Gender:Male
I bought this coffee maker over a year ago and it performed excellently until the grinder suddenly broke. I have been unsuccessful in finding a replacement filter/grinder. Can you provide a source where I can purchase one? Thank you.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, April 16, 2019
Thank you for taking the time to share your feedback, and thank you as well for working with me on a remedy for your broken filter. I'm happy to advise your replacement is preparing to ship via UPS. If you need any further assistance with your coffee maker, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
No replacement parts and messy!
on May 1, 2019
Posted by: hmngbrd
from Guelph, Ontario
We were happy with this coffee maker until it started to leak all over our counter and now the seam in the counter top has buckled with the water damage. Then, we broke the carafe and cannot find a replacement. We bought the universal one and it didn't fit. We are very frustrated with this product as we don't want to buy a new one already. We use it everyday, but we've only had it for just over a year. Seems a little early to begin breaking down.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, May 3, 2019
Hi hmngbrd,
Thank you for providing your feedback regarding your Black + Decker coffee maker. We are sorry to hear about the unfortunate experience that you wrote about your review, and we would like to work with you to ensure your concerns are fully resolved. Please contact us at youropinionmatters@spectrumbrands.com, and reference the screen name used in your review, so that we may better assist you.
Thank you for providing your feedback regarding your Black + Decker coffee maker. We are sorry to hear about the unfortunate experience that you wrote about your review, and we would like to work with you to ensure your concerns are fully resolved. Please contact us at youropinionmatters@spectrumbrands.com, and reference the screen name used in your review, so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Carafe broke
on May 20, 2019
Posted by: Carm3N
from Marysville, WA
Gender:Female
The mill and brew coffee maker makes delicious coffee. I see I’m not the only people be who has had issues with the carafe breaking. I’ve had 2 carafes break now and even if i was able to find a replacement I doubt that I would continue to use this brewer. The last one that broke caused some damage. If there were something available other than a glass carafe such as a thermal carafe I may reconsider but otherwise it’s too dangerous.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddeckerappliances.com