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Customer Reviews Collected from blackanddeckerappliances.com |
Mill & Brew 12-Cup* Coffee Maker - Black
Average Customer Rating:
3.5
Rating breakdown 502 reviews
5 Stars
150
4 Stars
147
3 Stars
76
2 Stars
61
1 Star
68
65%of customers recommend this product.
(
275 out of
422)
Customer Reviews for Mill & Brew 12-Cup* Coffee Maker - Black
Customer Rating
5
Best option over all others 1000%!
on January 24, 2025
Posted by: ISophia
from FLORIDA
Gender:Female
[This review was collected as part of a promotion.] Easy to use, easy to brew, easy to grind beans or use ground coffee, and most importantly the bean grinder is built into the filter so all done one simple clean up!
Tell that to Cuisinart who are uncaring to the consumer thoughts of washing eight compartments after you've had your coffee. They don't care! I wrote them and stated the design flaws - crickets!
I had an issue with my new B&D unit after I returned the Cuisinart unit. The difference in their CS was amazingly wonderful and the have a phone number with live reps! It ended up I had assembled the unit not tight enough at first, it works great with a lot less effort on cleanup! Kuddos B&D!
Tell that to Cuisinart who are uncaring to the consumer thoughts of washing eight compartments after you've had your coffee. They don't care! I wrote them and stated the design flaws - crickets!
I had an issue with my new B&D unit after I returned the Cuisinart unit. The difference in their CS was amazingly wonderful and the have a phone number with live reps! It ended up I had assembled the unit not tight enough at first, it works great with a lot less effort on cleanup! Kuddos B&D!
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Favorite coffee maker
on March 21, 2025
Posted by: MacBethNY
Had this machine for a few years. Terrific product, grinds perfectly and brews a good cup with the right beans. Had to replace the grinding basket once but it was under warranty and the new one has outlasted the first one. No issues at all with the rest of the coffee maker.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
NEED A REPLACEMENT POT!
on May 5, 2025
Posted by: Oops
Love this coffee maker, especially the programmable part. I BROKE THE POT and can't find a replacement =(
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, May 6, 2025
Thank you for offering your feedback regarding your Black+Decker Mill & Brew Coffee Maker. I’m sorry to hear that your coffee maker's carafe was accidentally broken. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
black decker washable filter & GRINDING
on June 4, 2025
Posted by: MELON
from TX
Gender:Male
[This review was collected as part of a promotion.] It's good and makes delicious coffee, but what do I do with a coffee machine like that when I can't find where to buy the Black & Decker Washable Filter & Grinding filter? I threw one away because the filter was damaged and I couldn't find it. I bought a normal one that was much cheaper and didn't have too many problems with the parts. In short, it's crap.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, June 4, 2025
Thank you for providing your feedback regarding your Black+Decker Mill & Brew Coffee Maker. I'm sorry to hear of the experience you had with your coffee maker's brew basket, and not being able to locate one. We strive to provide quality products and excellent support for our customers and hope you will consider us for your future purchases. If you need further assistance, please contact us at youropinionmatters@spectrumbrands.com and reference ID number 42583711 so that we may better assist you. We look forward to hearing from you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
It’s my Cuisinart Backup
on June 17, 2025
Posted by: Elramon
from Chesapeake
Gender:Male
The coffee maker is a backup for my Cuisinart machine so I have no idea when I will put the B&D coffee machine into service!!
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, June 18, 2025
Thank you for your feedback regarding your Black+Decker Mill & Brew Coffee Maker. Your product is also backed by great support, so feel free to contact us if you have any questions or need any assistance. Our goal is to provide products with outstanding features and value, and your feedback will help our product development teams with this initiative. If you need any further assistance, I’d be happy to help! Please contact us at youropinionmatters@spectrumbrands.com. and reference ID number 42587385 so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Need A Replacement Pot
on February 5, 2026
Posted by: Brad807
from Philadelphia, PA
Gender:Male
I like the bean grinder and coffee maker. However, I broke the pot. Is there a way to get a replacement? The original pot may have had a flaw as the bottom dropped out it when I lightly hit the pot against the sink while scrubbing it.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com